Some Duck ID accounts are experiencing an outage. Update (Monday, October 13, 4:06 p.m.): Information Services staff made substantial progress this afternoon. Many affected users are seeing at least some of their access returning, although other services remain inaccessible to them. Other people may not yet be seeing any service restoration. More automatic processing will continue overnight.

Affected users may still be noticing one or more of the following issues:

• Unable to log in to Duck ID integrated services, including:
  • UOmail (email)
  • Shibboleth single sign-on services, such as Canvas, Zoom, Concur, and more
  • UO's network (Wi-Fi and VPN)
• Additional email impacts
  • Messages sent to your email address are bouncing back to senders as undeliverable.
  • Older messages will be recoverable once your account is restored, but bounced messages won't be.
• Being prompted to register for Duo again

If you're having account issues, please create a ticket in the UO Service Portal. (The linked page will allow you create a ticket even if you can't log in. Please include your Duck ID username.)

A Duck ID account incident is ongoing. Please see details above under Additional Services.