The UO Service Portal is experiencing a partial service outage. It's not able to process email replies from customers, and this means IT technicians are unable to see ticket replies you send to them via email.

Community members who created their tickets while logged in with their Duck ID account have a workaround to add replies to tickets by using the UO Service Portal website:

1. Visit service.uoregon.edu
2. Select the View My Tickets button
3. If prompted, log in again with your Duck ID
4. Select the hyperlinked title of the ticket you'd like to update
5. Select the Comment button
6. Type in your reply, and then select Save

The UO Service Portal is experiencing a partial service outage. It's not able to process email replies from customers, and this means IT technicians are unable to see ticket replies you send to them via email.

Community members who created their tickets while logged in with their Duck ID account have a workaround to add replies to tickets by using the UO Service Portal website:

1. Visit http://service.uoregon.edu
2. Select the View My Tickets button
3. If prompted, log in again with your Duck ID
4. Select the hyperlinked title of the ticket you'd like to update
5. Select the Comment button
6. Type in your reply, and then select Save

We're getting reports that some tickets won't load in TDNext, the UO Service Portal's technician view. Information Services staff are investigating.

This morning's (June 2) partial outage affecting the technician side of the UO Service Portal was resolved by 12:15 p.m., as reported by the vendor, TeamDynamix.

• The technician side of the UO Service Portal appears to be available again after an unplanned broad outage this morning (Monday, June 2) affecting many U.S. customers of TeamDynamix. The vendor ultimately rolled back the upgrade from this past weekend to resolve the issue.
• Users can access the UO Service Portal, log in, submit tickets, and view tickets and other pages. Earlier, those functions were also unavailable.

• The technician side of the UO Service Portal is unavailable this morning (Monday, June 2). This is a systemwide service degradation for TeamDynamix. The vendor has acknowledged the problem and is working to resolve it.
• Users can access the UO Service Portal, log in, submit tickets, and view tickets and other pages. Earlier, those functions were also unavailable. Some UO users are reporting that the UO Service Portal homepage is still slow to load.

• The technician side of the UO Service Portal is unavailable this morning (Monday, June 2). The vendor, TeamDynamix, has acknowledged the performance degradation and is working to resolve it.
• Users can access the UO Service Portal, log in, submit tickets, and view tickets and other pages. Earlier, those functions were also unavailable.