Service Status History

Some Duck ID notifications, such as about password expirations, may have failed to go out earlier today (Monday, Oct. 20) due to a major Amazon Web Services (AWS) service degradation, affecting many web services in the U.S. UO staff believe the Duck ID system is now sending notifications as expected.

Duck ID account partial outage (Oct. 11-14): Most affected users should now be able to access most UO services. UOmail mailboxes have been restored for most affected users. Unfortunately, there’s no way to recover incoming email that bounced between Friday night (Oct. 10) and Monday (Oct. 13). People may be prompted to register for Duo again. If you're still having account issues, please submit a ticket in the UO Service Portal (no login needed, but please mention your Duck ID username.)

A Duck ID account outage is ongoing. Please see details above, under Additional Services.

A Duck ID account incident is ongoing. Please see details above under Additional Services.

Duck ID login issues, update Monday (October 13) at 8:00am: Some accounts are unable to access some services like UOmail, Canvas and other Shibboleth single sign-on websites. Information Services staff are engaged in restoring services.

 If you're unable to use services, please create a ticket at the UO Service Portal. (The linked page will allow you create a ticket even if you can't log in. Please include your Duck ID username.)

Duck ID login issues, update Monday (October 13) at 8:00am: Some accounts are unable to access some services like UOmail, Canvas and other Shibboleth single sign-on websites. Information Services staff are engaged in restoring services. 

On Friday, October 10, the Duck ID Account Management website (duckid.uoregon.edu) will be down for maintenance 6:00–10:00 p.m. Password changes won't be possible during that time. However, Duck ID logins to other UO services will continue to work as usual.

The Duck ID account system is experiencing a degradation. Some people who have had recent job or student record changes may not have the correct access applied. Information Services staff are working with our Duck ID account system vendor to restore service.