The previously reported issue with Teams Calling has been resolved. Units using Teams Auto Attendants and Call Queues may have been not receiving inbound calls today, Monday, February 3, from approximately 9:00 am - 1:00 pm.

Units using Teams Auto Attendants and Call Queues may be unable to receive inbound calls. Microsoft has acknowledged the issue and is working to restore service.

Earlier this morning, Teams Call Queues were unavailable. Callers were receiving a fast busy signal and unable to reach queues. Microsoft has re-routed impacted Teams Call Queue traffic to restore service while they work on the issue, which has resulted in queues being available for calls again. Information Service staff continue to monitor.

We're receiving reports that calls into Teams Call Queues are not available. Callers receive a fast busy signal and are unable to reach the queue. Other calling such as person-to-person and Amazon Connect queues appear unaffected. Microsoft is working to restore service.

We're receiving reports that calls into Teams Call Queues are not available. Callers receive a fast busy signal and are unable to reach the queue. Other calling such as person-to-person and Amazon Connect queues appear unaffected. Information Services staff are engaged.

We're receiving reports that calls into Teams Call Queues are not available. Callers receive a fast busy signal and are unable to reach the queue. Information Services staff are engaged.

Since the recent transition to our new Duck ID platform, about 150 UO employee accounts have been affected by a small bug in routine account processing that unintentionally removed their Teams calling service. As of Friday, March 17, UO IT staff believe they've implemented a permanent solution to prevent more accounts from being affected, and that service has been restored for everyone who had been impacted. Anyone who is still experiencing the following problems in Teams should log out of Teams, then log in again to reactivate their service:

• Inbound calls to you are failing.
• Your dial pad has unexpectedly disappeared.
• When you try to call a non-UO phone number, the call fails and/or you get the following error message: "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license."
• You're unable to participate in call queues that you belong to.

If logging out of Teams and back in doesn't solve the problem, please submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad").