Service Status History

People are able to log in to UO's Dropbox service again successfully as of about 7:50 a.m. on Thursday, Sept. 11th. The vendor is working to resolve the underlying issue. Service updates will be posted here as needed.

Many people report being unable to log in to UO's Dropbox service via the web since about 2:45 p.m. on Wednesday, Sept. 10. When logging in, users get the following error message: "You aren't a member of this team. Please reach out to your admin for help." UO staff are working with the vendor to investigate the problem. We plan to provide another update on Thursday morning, Sept. 11.

People are unable to log in to UO's Dropbox service via the web. UO staff are seeking help from the vendor.

We're receiving reports that people are unable to log in to UO's Dropbox service. UO staff are investigating.

The UO has renewed its Dropbox contract until March 2028 and plans to introduce service changes this year.

• Starting July 1, faculty, staff, graduate employees, research teams, and departments will get a baseline amount of storage for free (2 TB), expandable for a yearly fee.
• Most students will soon be transitioned off Dropbox, with exceptions for specific research and academic needs. UO’s Microsoft platform—including OneDrive, SharePoint, and Teams—remains a foundational resource for UO students, faculty, and staff.

Learn more at Our Data Ecosystem: Adapting to a Changing Technology Landscape.

The University of Oregon is extending its Dropbox service into March 2026. Dropbox users will receive more specific guidance in the coming months, after Information Services and the Office of the Vice President for Research and Innovation form a project team to support the university’s 17-month transition to other data storage services. No immediate action is required. Learn more in OregonNews, on the Future of UO Data Storage webpage, and in the October 21 email to Dropbox users.