On Tuesday, March 28, UO staff will be moving Confluence to new network infrastructure (pending internal approvals). Some time during the 4am-7am window that morning, Confluence will be unavailable for 15 minutes.

As of about 11:45am Friday, March 3, the group of UOmail users who had been unable to receive email from external email addresses should now be able to. However, this issue isn't fully resolved and is expected to impact future UOmail users. UO staff are awaiting a technical fix from a vendor. In the meantime, UO staff plan to regularly check for this problem and restore service. If you notice this problem yourself, you can contact the Technology Service Desk for help.

Since the recent transition to our new Duck ID platform, about 150 UO employee accounts have been affected by a small bug in routine account processing that unintentionally removed their Teams calling service. As of Friday, March 17, UO IT staff believe they've implemented a permanent solution to prevent more accounts from being affected, and that service has been restored for everyone who had been impacted. Anyone who is still experiencing the following problems in Teams should log out of Teams, then log in again to reactivate their service:

• Inbound calls to you are failing.
• Your dial pad has unexpectedly disappeared.
• When you try to call a non-UO phone number, the call fails and/or you get the following error message: "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license."
• You're unable to participate in call queues that you belong to.

If logging out of Teams and back in doesn't solve the problem, please submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad").

Since the recent transition to our new Duck ID platform, about 150 UO employee accounts have been affected by a small bug in routine account processing that unintentionally removed their Teams calling service. As of Friday, March 17, UO IT staff believe they've implemented a permanent solution to prevent more accounts from being affected, and that service has been restored for everyone who had been impacted. Anyone who is still experiencing the following problems in Teams should log out of Teams, then log in again to reactivate their service:

• Inbound calls to you are failing.
• Your dial pad has unexpectedly disappeared.
• When you try to call a non-UO phone number, the call fails and/or you get the following error message: "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license."
• You're unable to participate in call queues that you belong to.

If logging out of Teams and back in doesn't solve the problem, please submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad").

For a small number of UO employees who were still using Webmail, mail flow was accidentally switched to UOmail on Wednesday, March 1. If you're no longer receiving email in your Webmail inbox, action is required:

1. Start using UOmail.
   • Your new messages are going to UOmail instead of Webmail.
   • You can check email at uomail.uoregon.edu. Log in with your full UO email address instead of your Duck ID.
   • You can also use the Outlook app or a different mail app. You'll need to update your settings. Visit Getting Started with UOmail.
2. Save your old emails (optional).
   • If you want to keep your Webmail messages, you'll need to move them by Sunday, May 21.
   • After that, you will lose access to Webmail.

If you need help, please contact the Technology Service Desk.