Service Status History

The UO Service Portal isn't processing email replies properly right now. Currently there are a few dozen incoming emails that haven't been associated with the corresponding tickets. UO staff are working on the issue.

The UO Service Portal will be unavailable for four hours this weekend — from Friday, Oct. 27, at 9pm to Saturday, Oct 28, at 1am — while the vendor installs an upgrade. If you need tech support during that time, please contact the Technology Service Desk by phone (541-346-4357) or live chat, available until midnight Friday, then starting again at 6am Saturday.

The UO Service Portal will be unavailable for four hours this weekend — from Friday, Oct. 27, at 9pm to Saturday, Oct 28, at 1am — while the vendor installs an upgrade. If you need tech support during that time, please contact the Technology Service Desk by phone (541-346-4357) or live chat (livehelp.uoregon.edu), available until midnight Friday, then starting again at 6am Saturday.

The UO Service Portal has begun processing a backlog of incoming emails. There are still several hundred replies backlogged.

The UO Service Portal isn't receiving incoming emails right now. There is a backlog of several hundred messages. This is caused by a connection problem between two components of the UO's mail system. UO staff are working on the issue.

Earlier today (Friday, August 11), people's email replies to UO Service Portal tickets were slow to show up in the service portal. Those emails appear to be processing normally again now.