We're receiving reports of problems with the Duck ID Account Management website (duckid.uoregon.edu). Specifically, some people's sessions are timing out. They have reported the following error messages:

• "Received a runtime exception []."
• "Your request did not succeed. Please try again. If this persists, please contact the Duck ID Account Management administrator."

Other people appear to be using the website successfully. UO staff have enlisted the help of our Duck ID vendor to investigate and resolve this partial outage.

We're receiving reports of problems with the Duck ID Account Management website (duckid.uoregon.edu). Specifically, some people's sessions are timing out. They have reported the following error messages:

• "Received a runtime exception []."
• "Your request did not succeed. Please try again. If this persists, please contact the Duck ID Account Management administrator."

UO staff have enlisted the help of our Duck ID vendor to investigate and resolve this issue.

Access to the Duck ID Account Management website (duckid.uoregon.edu) has been restored. People can now log in again, and our vendor has taken steps to prevent the problem from recurring.

People are still unable to log in to the Duck ID Account Management website at duckid.uoregon.edu. This has been the case most of the time since about noon yesterday (Thursday, March 30). Our Duck ID vendor is actively working to resolve this issue.

People are currently unable to log in to the Duck ID Account Management website at duckid.uoregon.edu. This problem returned at 4:45pm today (Thursday, March 3) after seeming to be resolved this afternoon.

This issue may not be resolved until tomorrow (Friday, March 31). If you have questions in the meantime, please contact the Technology Service Desk, available until midnight (Pacific Time) by live chat or phone (541-346-4357).

The Duck ID Account Management website at duckid.uoregon.edu did now allow people to log in between 12:15pm and 2:08pm today. The vendor has put a fix in place around 2:08, and users were able to log in after that time. UO staff are tracking performance to ensure the problem has been addressed.

The Duck ID Account Management website at duckid.uoregon.edu is experiencing an unplanned service degradation. People are unable to log in. (The problem has occurred on and off since about 12:15pm.)

The vendor put a fix in place at 2:08pm, and the teams are testing it now. Some users have been able to log in after that time.

The Duck ID Account Management website at duckid.uoregon.edu is experiencing an unplanned service degradation. People are unable to log in. (The problem has occurred on and off since about 12:15pm.)

The vendor put a fix in place at 2:08pm, and the teams are testing it now. Some users have been able to log in after that time.

The Duck ID Account Management website at duckid.uoregon.edu is experiencing an unplanned service degradation. People are unable to log in. They get the following error message: "Your request did not succeed. Please try again. If this persists, please contact the Duck ID Account Management administrator." The problem has occurred on and off since about 12:15pm. The vendor is actively working to address the issue.