Duck ID Account Management Degradation: Previously reported errors of "Sorry, you have not registered for two-step login or provided alternate contact information," and "Failed to launch external program []." have been resolved.

These impacts remain:

• New employees and students entered into Banner between 6/18 - 6/20 will be able to claim their Duck IDs beginning 6/21.
• New faculty for fall (appointment start date 9/16/24) who already claimed their Duck IDs will have UOmail and other service access beginning 6/21.

New logins to Duck ID Account Management fail with an error, "Failed to launch external program []." Staff are engaged.

A previously reported error of "Sorry, you have not registered for two-step login or provided alternate contact information," during Duck ID account claims has been resolved. Customers who saw that can claim their accounts now.

Impacts remaining: 

• New employees and students entered into Banner between 6/18 - 6/20 will be able to claim their Duck IDs beginning 6/21.
• New faculty for fall (appointment start date 9/16/24) who already claimed their Duck IDs will have UOmail and other service access beginning 6/21.

We've received reports that some requests at Duck ID Account Management, such as some new Duck ID account claims, are timing out or not submitting. Staff are engaged.

The issue previously reported with Duck ID Account Management for Firefox users has been resolved. Firefox may be used for login again.

We're receiving reports that some people are unable to log in to Duck ID Account Management using Firefox. When those impacted try, the reCAPTCHA icon at the bottom right blinks, but nothing else happens. Other browsers like Edge and Chrome continue to work, so these can be used as a workaround. Staff are engaged.

The Duck ID Account Management website (duckid.uoregon.edu) will be unavailable this Thursday (March 21) starting at 6:00 p.m., for up to three hours. The vendor will be installing a critical fix to ensure students admitted for fall 2024 can successfully claim their accounts this spring.