People are currently unable to log in to the Duck ID Account Management website (duckid.uoregon.edu). Specifically, the Duo prompt won't complete. The following error displays: "Your request did not succeed. Please try again. If this persists, please contact the Duck ID Account Management administrator." UO staff are enlisting the help of the vendor.

People are currently unable to log in to the Duck ID Account Management website (duckid.uoregon.edu). Specifically, the Duo prompt won't complete. The following error displays: "Your request did not succeed. Please try again. If this persists, please contact the Duck ID Account Management administrator." UO staff have enlisted the help of the vendor.

On Wednesday, July 24, from 7:00 p.m. to 11:30 p.m., UO staff will perform more evening maintenance on the critical back-end service called Active Directory. If any service interruptions occur, they're expected to be minor. However, this work has the potential to disrupt UO services ranging from computer logins to email flow, access to Wi-Fi and UO VPN, and numerous applications. Also, we recommend that you avoid changing your password during the maintenance. Learn more in Around the O.

On Wednesday, July 24, from 7:00 p.m. to 11:30 p.m., UO staff will perform more evening maintenance on the critical back-end service called Active Directory. No service interruptions are expected. However, this work has the potential to disrupt UO services ranging from computer logins to email flow, access to Wi-Fi and UO VPN, and numerous applications. Also, we recommend that you avoid changing your password during the maintenance. Learn more in Around the O.

On Thursday, July 11, from 6:00 p.m. to 11:00 p.m., UO staff will perform another round of maintenance on the critical back-end service called Active Directory. If any service interruptions occur, they're expected to be minor. However, this work has the potential to cause broad disruptions to UO services, from computer logins to email flow, access to Wi-Fi and UO VPN, and numerous applications. Also, we recommend that you avoid changing your password during the maintenance. Learn more in Around the O.

Duck ID Account Management Degradation: Previously reported errors of "Sorry, you have not registered for two-step login or provided alternate contact information," and "Failed to launch external program []." have been resolved.

These impacts remain:

• New employees and students entered into Banner between 6/18 - 6/20 will be able to claim their Duck IDs beginning 6/21.
• New faculty for fall (appointment start date 9/16/24) who already claimed their Duck IDs will have UOmail and other service access beginning 6/21.

New logins to Duck ID Account Management fail with an error, "Failed to launch external program []." Staff are engaged.

A previously reported error of "Sorry, you have not registered for two-step login or provided alternate contact information," during Duck ID account claims has been resolved. Customers who saw that can claim their accounts now.

Impacts remaining: 

• New employees and students entered into Banner between 6/18 - 6/20 will be able to claim their Duck IDs beginning 6/21.
• New faculty for fall (appointment start date 9/16/24) who already claimed their Duck IDs will have UOmail and other service access beginning 6/21.

We've received reports that some requests at Duck ID Account Management, such as some new Duck ID account claims, are timing out or not submitting. Staff are engaged.