Service Status History

UO staff have restored Teams calling service for all employees who were known to be impacted by ongoing problems with Teams calling. If you're experiencing any of the symptoms below, logging out of Teams and back in again should restore your service.

• Inbound calls to you are failing.
• Your dial pad has unexpectedly disappeared.
• When you try to call a non-UO phone number, the call fails and/or you get the following error message: "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license."
• You're unable to participate in call queues that you belong to.

If logging out of Teams and back in doesn't solve the problem, please submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad").

UO staff continue looking for a permanent solution to prevent more accounts from being affected, working with our new Duck ID platform vendor to address this unintended side effect. Until a fix is in place, we will continue to proactively determine who is impacted each day and restore service for them.

UO staff have restored Teams calling service for all employees who were known to be impacted by ongoing problems with Teams calling. If you're experiencing any of the symptoms below, logging out of Teams and back in again should restore your service.

• Inbound calls to you are failing.
• Your dial pad has unexpectedly disappeared.
• When you try to call a non-UO phone number, the call fails and/or you get the following error message: "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license."
• You're unable to participate in call queues that you belong to.

If logging out of Teams and back in doesn't solve the problem, please submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad").

UO staff continue looking for a permanent solution to prevent more accounts from being affected, working with our new Duck ID platform vendor to address this unintended side effect. Until a fix is in place, we will continue to proactively determine who is impacted each day and restore service for them.

A few employees are still having problems with Teams calling as an unexpected side effect of the recent Duck ID platform transition. Specifically, the impacted individuals may experience the following problems:

• Inbound calls to you are failing.
• Your dial pad has unexpectedly disappeared.
• When you try to call a non-UO phone number, the call fails and/or you get the following error message: "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license."
• You're unable to participate in call queues that you belong to.

If you're having such problems with Teams calling, UO staff can address them if you submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad"). UO staff also continue to proactively determine who is impacted and restore service for them. About 40 people are still affected.

In addition, UO staff continue looking for a permanent solution to prevent more accounts from being affected, working with our new Duck ID system vendor. This morning's intended fix didn't work as expected.

Some employees are having problems with Teams calling as an unexpected side effect of the recent Duck ID platform transition. Specifically, the impacted individuals may experience the following problems:

• Inbound calls to you are failing.
• Your dial pad has unexpectedly disappeared.
• When you try to call a non-UO phone number, the call fails and/or you get the following error message: "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license."
• You're unable to participate in call queues that you belong to.

If you're having such problems with Teams calling, UO staff can address them if you submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad"). UO staff are also working to proactively determine who is impacted and restore service for them. Over 80 people are currently affected.

In addition, UO staff continue looking for a permanent solution to prevent more accounts from being affected, working with our new Duck ID system vendor. This morning's intended fix didn't work as expected.

About 80 employees are having problems with Teams calling as an unexpected side effect of the recent Duck ID platform transition. Specifically, the impacted individuals may experience the following problems:

• Inbound calls to you are failing.
• Your dial pad has unexpectedly disappeared.
• When you try to call a non-UO phone number, you get the following error message: "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license."
• You're unable to participate in call queues that you belong to.

UO staff expect to restore service on Thursday, March 16.

Some employees are having problems with Teams calling as an unexpected side effect of the recent Duck ID platform transition. Specifically, people may experience the following symptoms:

• Inbound calls to you suddenly start failing.
• Your dial pad unexpectedly disappears.
• When you try to call a non-UO phone number, you get the following error message: "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license."
• You're unable to participate in call queues that you belong to.

If you're having such problems with Teams calling, UO staff can address them if you submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad"). UO staff are also working to proactively determine who is impacted and restore service for them.

Some employees are having problems with Teams calling as an unexpected side effect of the recent Duck ID platform transition. Specifically, people may experience the following symptoms:

• Inbound calls to you suddenly start failing.
• Your dial pad unexpectedly disappears.
• When you try to call a non-UO phone number, you get the following error message: "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license."

If you're having such problems with Teams calling, UO staff can address them if you submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad"). UO staff are also working to proactively determine who is impacted and restore service for them.

Have you received the following error message or had trouble making an outside call through Microsoft Teams? "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license." If so, please submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad"). UO IT staff can resolve this issue for you. We are also trying to gather more information to better understand this problem, which was first reported on March 6.

Since March 6, we've received several reports of people getting the following error message when they try to make an outside call through Microsoft Teams: "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license." UO staff are gathering more information about this issue. If you receive the above error message or are having trouble making outside phone calls through Teams, please submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad").

Since March 6, we've received several reports of people getting the following error message when they try to make an outside call through Microsoft Teams: "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license." UO staff are gathering more information about this pattern. If you receive the above error message or are having trouble making outside phone calls through Teams, please submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad").