Service Status History

Since March 6, we've received several reports of people getting the following error message when they try to make an outside call through Microsoft Teams: "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license." UO staff are gathering more information about this pattern. If you receive the above error message or are having trouble making outside phone calls through Teams, please submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad").

Since March 6, we've received several reports of people getting the following error message when they try to make an outside call through Microsoft Teams: "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license." UO staff are gathering more information about this pattern. If you receive the above error message or are having trouble making outside phone calls through Teams, please submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad").

Since March 6, we've received several reports of people receiving the following error message when they try to make an outside call through Microsoft Teams: "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license." UO staff are gathering more information about this pattern. If you receive the above error message or are having trouble making outside phone calls through Teams, please submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad").

Microsoft experienced service outages with Teams, PowerBI and the Microsoft 365 applications between 11:05pm last night (Jan. 24) and 1:45am this morning (Jan. 25).

Links clicked in Office 365 applications — such as Word, Excel, and Teams — are now verified by Microsoft Defender before loading in your browser. This new security feature, which may slightly increase the page load time, helps reduce the likelihood that you’ll visit a malicious website.

Separately, links clicked in Office 365 applications — such as Word, Excel, and Teams — are now verified by Microsoft Defender before loading in your browser. This new security feature, which may slightly increase the page load time, helps reduce the likelihood that you’ll visit a malicious website.

Microsoft reported on Friday, Nov. 18, at 1:21pm Pacific Time that the Teams presence status issue that began on Tuesday, Nov. 15, had been resolved for all users.

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Separately, links clicked in Office 365 applications — such as Word, Excel, and Teams — are now verified by Microsoft Defender before loading in your browser. This new security feature, which may slightly increase the page load time, helps reduce the likelihood that you’ll visit a malicious website.

Update on Teams presence issue (Friday morning, Nov. 18): Microsoft continues working to full resolve the problem for impacted users. Since Tuesday morning, Nov. 15, Teams has sometimes displayed an incorrect presence status for people in North America. Users are unable to fix an incorrect status themselves. Status may also fluctuate over time, vary between devices, and appear differently to the user than to others.

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Separately, links clicked in Office 365 applications — such as Word, Excel, and Teams — are now verified by Microsoft Defender before loading in your browser. This new security feature, which may slightly increase the page load time, helps reduce the likelihood that you’ll visit a malicious website.