Service Status History
- Status >
- UO Service Portal
| Status | Comment | Updated |
|---|---|---|
| Partially Unavailable | Staff are investigating a potential email flow problem. This means that replies to tickets sent via email may not getting posted to the ticket. The responses are not lost, however. They will get posted once the mail issue is resolved. |
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| Available | ||
| Info | Email replies to UO Service Portal tickets are working again as of 2:40pm today (Wednesday, February 1). Replies that had been backlogged since the problem started yesterday (Tuesday, January 31) around 1:30pm have now been processed. If you responded to a ticket during that time, your reply has only just now appeared in the ticket for technicians to see it. New email replies are also being handled like usual. |
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| Info | Email replies to UO Service Portal tickets are working again as of 2:40pm today (Wednesday, February 1). Replies that had been backlogged since the problem started yesterday (Tuesday, January 31), around 1:30pm have now been processed. If you responded to a ticket during that time, your reply has only just now appeared in the ticket for technicians to see it. New email replies are also being handled like usual. |
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| Info | Email replies to UO Service Portal tickets are working again as of 2:40pm today (Wednesday, February 1). Replies that had been backlogged since the problem started — yesterday (Tuesday, January 31) around 1:30pm — have now been processed. If you responded to a ticket during that time, your reply has only just now appeared in the ticket for technicians to see it. New email replies are also being handled like usual. |
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| Partially Unavailable | Email replies to UO Service Portal tickets currently aren't posting on the tickets themselves. The problem started yesterday (Tuesday, January 31) around 1:30pm. UO staff are working on the issue. |
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| Partially Unavailable | Email replies to UO Service Portal tickets currently aren't posting on the tickets themselves. The problem started yesterday (Tuesday, January 31) around 1:30pm. UO staff are working on the issue. Once it's resolved, the backlogged messages will be processed. |
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| Partially Unavailable | Email replies to UO Service Portal tickets currently aren't posting on the tickets themselves. UO staff are investigating the issue. |
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| Partially Unavailable | Customer email replies to UO Service Portal tickets currently aren't posting on the tickets themselves. UO staff are investigating the issue. |
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| Available |