Service Status History

Between about 2:00 p.m. yesterday (Tuesday, January 9) and 2:00 p.m. today (Wednesday, January 10), there was a problem processing email replies to UO Service Portal tickets. The backlog of replies from that time window has now been fully processed and associated with tickets. UO staff are investigating what caused the problem.

The UO Service Portal currently isn't processing email replies to tickets. About 170 replies are currently backlogged. UO staff have requested help from the vendor.

The UO Service Portal isn't processing email replies properly right now. Currently there are a few dozen incoming emails that haven't been associated with the corresponding tickets. UO staff are working on the issue.

The UO Service Portal will be unavailable for four hours this weekend — from Friday, Oct. 27, at 9pm to Saturday, Oct 28, at 1am — while the vendor installs an upgrade. If you need tech support during that time, please contact the Technology Service Desk by phone (541-346-4357) or live chat, available until midnight Friday, then starting again at 6am Saturday.

The UO Service Portal will be unavailable for four hours this weekend — from Friday, Oct. 27, at 9pm to Saturday, Oct 28, at 1am — while the vendor installs an upgrade. If you need tech support during that time, please contact the Technology Service Desk by phone (541-346-4357) or live chat (livehelp.uoregon.edu), available until midnight Friday, then starting again at 6am Saturday.

The UO Service Portal has begun processing a backlog of incoming emails. There are still several hundred replies backlogged.