Update on the partial outage affecting incoming email and logins to many UO services:
About 4,600 active accounts are affected.
Services impacted include UOmail, Teams, and other Microsoft services, as well as the UO Service Portal, Dropbox, and possibly others.
All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others, with a few caveats:
Some people are reporting that they've lost access to certain Teams channels. UO staff have requested Microsoft's help to resolve this.
Other Microsoft services may simply take time to fully restore (30 minutes or longer). If you initially get an error message saying you don't have a license, try again in a few minutes.
Processing to restore Teams calling service for about 1,600 people has been completed.
Affected accounts may still be unable to receive some email messages. Processing to restore inbound mail flow is taking much longer than expected. We don't have an estimate of when it will finish. (We will provide more information later about the fate of messages that were sent during the outage.)
Affected users are still unable to log in to the UO Service Portal. Processing to restore access is taking much longer than expected. To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
About 570 people lost Dropbox licenses. Processing to restore service may now be complete or nearly so.
This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.
We plan to provide further updates tomorrow (Wednesday, June 7).
Partially Unavailable
Update on the partial outage affecting incoming email and logins to many UO services:
About 4,600 active accounts are affected.
Services impacted include UOmail, Teams, and other Microsoft services, as well as the UO Service Portal, Dropbox, and possibly others.
All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others, with a few caveats:
Teams calling dial pads are missing for some people. UO staff have identified about 1,600 affected accounts. Service restoration is underway. UO staff estimate that it will be 90% complete by 5pm today (Tuesday, June 6), with the remaining 10% restored tomorrow (Wednesday, June 7).
Some people are reporting that they've lost access to certain Teams channels. UO staff have requested Microsoft's help to resolve this.
Other Microsoft services may simply take time to fully restore (30 minutes or longer). If you initially get an error message saying you don't have a license, try again in a few minutes.
Affected accounts may still be unable to receive some email messages. Processing to restore inbound mail flow is expected to be completed this afternoon (Tuesday, June 6). We will provide more information later about messages sent during the outage.
Affected users are still unable to log in to the UO Service Portal. Processing to restore access is expected to be completed this afternoon (Tuesday, June 6). To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
About 570 people lost Dropbox licenses. Processing to restore service is nearly complete.
This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.
Partially Unavailable
Update on the partial outage affecting incoming email and logins to many UO services:
About 4,600 active accounts are affected.
Services impacted include UOmail, Teams, and other Microsoft services, as well as the UO Service Portal, Dropbox, and possible others.
All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others, with a few caveats:
Teams calling dial pads are missing for some people. UO staff have identified about 1,600 affected accounts. Service restoration is underway. UO staff estimate that it will be 90% complete by 5pm today (Tuesday, June 6), with the remaining 10% restored tomorrow (Wednesday, June 7).
Some people are reporting that they've lost access to certain Teams channels. UO staff have requested Microsoft's help to resolve this.
Other Microsoft services may simply take time to fully restore (30 minutes or longer). If you initially get an error message saying you don't have a license, try again in a few minutes.
Affected accounts may still be unable to receive some email messages. Processing to restore inbound mail flow is expected to be completed this afternoon (Tuesday, June 6). We will provide more information later about messages sent during the outage.
Affected users are still unable to log in to the UO Service Portal. Processing to restore access is expected to be completed this afternoon (Tuesday, June 6). To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
About 570 people lost Dropbox licenses. Processing to restore service is nearly complete.
This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.
Partially Unavailable
Update on the partial outage affecting incoming email and logins to many UO services:
About 4,600 active accounts are affected.
Services impacted include UOmail, Teams, and other Microsoft services, as well as the UO Service Portal, Dropbox, and possible others.
All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others, with a few caveats:
Teams calling dial pads are missing for some people. UO staff have identified about 1,600 affected accounts and are working to restore service.
Some people are reporting that they've lost access to certain Teams channels. UO staff have requested Microsoft's help to resolve this.
Other Microsoft services may simply take time to fully restore (30 minutes or longer). If you initially get an error message saying you don't have a license, try again in a few minutes.
Affected accounts may still be unable to receive some email messages. UO staff have initiated a process to restore inbound mail flow, which may take several hours.
Affected users are still unable to log in to the UO Service Portal. To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.
Partially Unavailable
Update on the partial outage affecting incoming email and logins to many UO services:
About 6,300 accounts are affected.
Services impacted include UOmail, Teams, and other Microsoft services, as well as the UO Service Portal, Dropbox, and possible others.
All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others, with a few caveats:
Teams calling dial pads are missing for some people. UO staff have identified about 1,600 affected accounts and are working to restore service.
Some people are reporting that they've lost access to certain Teams channels. UO staff have requested Microsoft's help to resolve this.
Other Microsoft services may simply take time to fully restore (30 minutes or longer). If you initially get an error message saying you don't have a license, try again in a few minutes.
Affected accounts may still be unable to receive some email messages. UO staff have initiated a process to restore inbound mail flow, which may take several hours.
Affected users are still unable to log in to the UO Service Portal. To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.
Partially Unavailable
Update on the partial outage affecting incoming email and logins to many UO services:
About 6,300 accounts are affected.
Services impacted include UOmail, Teams, and other Microsoft services, as well as the UO Service Portal, and possible others.
All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others, with a few caveats:
Teams calling dial pads are missing for some people. UO staff have identified about 1,600 affected accounts and are working to restore service.
Some people are reporting that they've lost access to certain Teams channels. UO staff have requested Microsoft's help to resolve this.
Other Microsoft services may simply take time to fully restore (30 minutes or longer). If you initially get an error message saying you don't have a license, try again in a few minutes.
Affected accounts may still be unable to receive some email messages — specifically, emails from any non-UOmail account, including UO mailing lists, Webmail accounts, and external senders. UO staff have initiated a process to restore inbound mail flow, which may take several hours.
Affected users are still unable to log in to the UO Service Portal. To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.
Partially Unavailable
Update on the partial outage affecting logins to UO Microsoft services and the UO Service Portal:
About 6,300 accounts are affected.
All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others, with a few caveats:
Teams calling dial pads are missing for some people. UO staff are working to identify those accounts and restore service.
Some people are reporting that they've lost access to certain Teams channels. UO staff are investigating.
Other Microsoft services may simply take some time to fully restore (30 minutes or longer). If you initially get an error message saying your don't have a license, try again in a few minutes.
Affected accounts were also unable to receive some emails since the problem began. UO staff have initiated a process to restore their mail flow.
Affected users are still unable to log in to the UO Service Portal. To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.
Partially Unavailable
Update on the partial outage affecting logins to UO Microsoft services and the UO Service Portal:
About 6,300 accounts are affected.
All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others, with a few caveats:
Some people are reporting an error saying they don't have a license. UO staff are investigating.
Teams calling dial pads are missing for some people. UO staff are working to identify those accounts and restore service.
Some people are reporting that they've lost access to certain Teams channels. UO staff are investigating.
Other Microsoft services may simply take some time to fully restore (30 minutes or longer).
Affected accounts were also unable to receive some emails since the problem began. UO staff have initiated a process to restore their mail flow.
Affected users are still unable to log in to the UO Service Portal. To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.
Partially Unavailable
Update on the partial outage affecting logins to UO Microsoft services and the UO Service Portal:
About 6,300 accounts are affected.
All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others, with a few caveats:
Some people are reporting an error saying they don't have a license. UO staff are investigating.
Teams calling dial pads are missing for some people. UO staff are working to identify those accounts and restore service.
Some people are reporting that they've lost access to certain Teams channels. UO staff are investigating.
Other Microsoft services may simply take some time to fully restore (15 minutes or longer).
Affected accounts were also unable to receive some emails since the problem began. UO staff have initiated a process to restore their mail flow.
Affected users are still unable to log in to the UO Service Portal. To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.
Partially Unavailable
Update on the partial outage affecting logins to UO Microsoft services and the UO Service Portal:
About 6,300 accounts are affected.
All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others.
Teams calling dial pads are missing for some people. UO staff are working to identify those accounts and restore service.
Some people are reporting that they've lost access to certain Teams channels. UO staff are investigating.
Other Microsoft services may simply take some time to fully restore (15 minutes or longer).
Affected accounts were also unable to receive some emails since the problem began. UO staff have initiated a process to restore their mail flow.
Affected users are still unable to log in to the UO Service Portal. To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.
