Service Status History

The Service Portal will be unavailable from Friday, Nov. 7 at 9:00 p.m. to Saturday, Nov. 8 at 1:00 a.m. Pacific Time while the vendor upgrades the Service Portal. The Tech Desk is available for your technical questions until 10:00 p.m. on Friday and again at 11:00 a.m. on Saturday. Please contact them at 541-346-HELP or livehelp.uoregon.edu. (All times are PT.) 

The Service Portal will be unavailable from Friday, Nov. 7 at 9:00 p.m. to Saturday, Nov. 8 at 1:00 a.m. Pacific Time while the vendor upgrades the Service Portal. The Tech Desk is available for your technical questions until 10:00 p.m. on Friday and again at 11:00 a.m. on Saturday. Please contact them at 541-346-HELP or livehelp.uoregon.edu. (All times are PT.) 

People are reporting delays receiving emails from the UO Service Portal. This may be related to the major Amazon Web Services (AWS) service degradation, affecting many web services in the U.S.

The UO Service Portal is experiencing a partial service outage. It's not able to process email replies from customers, and this means IT technicians are unable to see ticket replies you send to them via email.

Community members who created their tickets while logged in with their Duck ID account have a workaround to add replies to tickets by using the UO Service Portal website:

1. Visit service.uoregon.edu
2. Select the View My Tickets button
3. If prompted, log in again with your Duck ID
4. Select the hyperlinked title of the ticket you'd like to update
5. Select the Comment button
6. Type in your reply, and then select Save

The UO Service Portal is experiencing a partial service outage. It's not able to process email replies from customers, and this means IT technicians are unable to see ticket replies you send to them via email.

Community members who created their tickets while logged in with their Duck ID account have a workaround to add replies to tickets by using the UO Service Portal website:

1. Visit http://service.uoregon.edu
2. Select the View My Tickets button
3. If prompted, log in again with your Duck ID
4. Select the hyperlinked title of the ticket you'd like to update
5. Select the Comment button
6. Type in your reply, and then select Save

We're getting reports that some tickets won't load in TDNext, the UO Service Portal's technician view. Information Services staff are investigating.