Duck ID account partial outage: Information Services made substantial progress yesterday (Monday, Oct. 13) to restore access and services for affected accounts. Here's the current status:
Staff believe most affected users can now access email, Wi-Fi, Microsoft 365 services, Adobe Creative Cloud (where applicable), and most other services that use Shibboleth single sign-on (Canvas, Zoom, Concur, etc.) or the UO Microsoft login (VPN, Smartsheet, etc.).
UOmail mailboxes have been restored for most affected users. Unfortunately, there’s no way to recover incoming email that bounced between Friday night and Monday.
Affected users should now be able to log in to the UO Service Portal again, as of 12:45 p.m. Tuesday.
Staff continue to assess remaining impacts and make plans for next steps.
Affected users may still lack access to other services, such as Dropbox (where applicable).
If you're still having account issues today, please submit a ticket in the UO Service Portal. (The linked page lets you do so even if you can't log in. Please include your Duck ID username.)
Partially Unavailable
Duck ID account partial outage — update (Tuesday, Oct. 14, 10:00 a.m.): Information Services made substantial progress yesterday to restore access and services for affected accounts.
Staff believe most affected users can now access email, Wi-Fi, Microsoft 365 services, Adobe Creative Cloud (where applicable), and most other services that use Shibboleth single sign-on (Canvas, Zoom, Concur, etc.) or the UO Microsoft login (VPN, Smartsheet, etc.).
UOmail mailboxes have been restored for most affected users. Unfortunately, there’s no way to recover incoming email that bounced between Friday night and Monday.
Staff continue to assess remaining impacts and make plans for next steps.
Affected users may still lack access to other services, such as Dropbox (where applicable).
If you're still having account issues today, please submit a ticket in the UO Service Portal. (The linked page lets you do so even if you can't log in. Please include your Duck ID username.)
Partially Unavailable
Some Duck ID accounts are experiencing an outage. Update (Monday, October 13, 4:06 p.m.): Information Services staff made substantial progress this afternoon. Many affected users are seeing at least some of their access returning, although other services remain inaccessible to them. Other people may not yet be seeing any service restoration. More automatic processing will continue overnight.
Affected users may still be noticing one or more of the following issues:
Unable to log in to Duck ID integrated services, including:
UOmail (email)
Shibboleth single sign-on services, such as Canvas, Zoom, Concur, and more
UO's network (Wi-Fi and VPN)
Additional email impacts
Messages sent to your email address are bouncing back to senders as undeliverable.
Older messages will be recoverable once your account is restored, but bounced messages won't be.
Being prompted to register for Duo again
If you're having account issues, please create a ticket in the UO Service Portal. (The linked page will allow you create a ticket even if you can't log in. Please include your Duck ID username.)
Partially Unavailable
Some Duck ID accounts are experiencing an outage. Update (Monday, October 13, 4:06 p.m.): Information Services staff made substantial progress this afternoon. Many affected users are seeing some of their access returning while other services remain inaccessible to them. Other people may not yet be seeing any service restoration. More automatic processing will continue overnight.
Affected users may still be noticing one or more of the following issues:
Unable to log in to Duck ID integrated services, including:
UOmail (email)
Shibboleth single sign-on services, such as Canvas, Zoom, Concur, and more
UO's network (Wi-Fi and VPN)
Additional email impacts
Messages sent to your email address are bouncing back to senders as undeliverable.
Older messages will be recoverable once your account is restored, but bounced messages won't be.
Being prompted to register for Duo again
If you're having account issues, please create a ticket in the UO Service Portal. (The linked page will allow you create a ticket even if you can't log in. Please include your Duck ID username.)
Partially Unavailable
Some Duck ID accounts are experiencing an outage. Update Monday, October 13, 3:55 p.m.: Information Services staff are in the process of restoring services. Affected users may be seeing some of their access returning while other services remain inaccessible. Other people may not be seeing any service restoration yet. Affected users may be noticing one or more of the following issues:
Unable to log in to Duck ID integrated services, including:
UOmail (email)
Shibboleth single sign-on services, such as Canvas, Zoom, Concur, and more
UO's network (Wi-Fi and VPN)
Additional email impacts
Messages sent to your email address are bouncing back to senders as undeliverable.
Older messages will be recoverable once your account is restored, but bounced messages won't be.
Being prompted to register for Duo again
If you're having account issues, please create a ticket in the UO Service Portal. (The linked page will allow you create a ticket even if you can't log in. Please include your Duck ID username.)
Partially Unavailable
Some Duck ID accounts are experiencing an outage.
Update Monday, October 13, 3:45 p.m.: Information Services staff are in the process of restoring services. Affected users may be seeing some of their access returning while other services remain inaccessible. Other people may not be seeing any service restoration yet.
If you're having account issues, please create a ticket in the UO Service Portal. (The linked page will allow you create a ticket even if you can't log in. Please include your Duck ID username.)
Affected users may be noticing one or more of the following issues:
Unable to log in to Duck ID integrated services, including:
UOmail (email)
Shibboleth single sign-on services, such as Canvas, Zoom, Concur, and more
UO's network (Wi-Fi and VPN)
Additional email impacts
Messages sent to your email address are bouncing back to senders as undeliverable.
Older messages will be recoverable once your account is restored, but bounced messages won't be.
Being prompted to register for Duo again
Partially Unavailable
Some Duck ID accounts are experiencing an outage.
Update Monday, October 13, 3:45 p.m.: Information Services staff are in the process of restoring services. Affected users may be seeing some of their access returning while other services remain inaccessible. Other people may not be seeing any service restoration yet.
If you're having account issues, please create a ticket in the UO Service Portal. (The linked page will allow you create a ticket even if you can't log in. Please include your Duck ID username.)
Affected users may be noticing one or more of the following issues:
Unable to log in to Duck ID integrated services, including:
UOmail (email)
Shibboleth single sign-on services, such as Canvas, Zoom, Concur, and more
UO's network (Wi-Fi and VPN)
Additional email impacts
Messages sent to your email address are bouncing back to senders as undeliverable.
Older messages will be recoverable once your account is restored, but bounced messages won't be.
Being prompted to register for Duo again
Partially Unavailable
Some Duck ID accounts are experiencing an outage. As of 3:45 p.m. Monday (October 13), Information Services staff are in the process of restoring services. Affected users may be seeing some of their access returning while other services remain in accessible. Other people may not be seeing any service restoration yet.
If you're having account issues, please create a ticket at the UO Service Portal. (The linked page will allow you create a ticket even if you can't log in. Please include your Duck ID username.)
Impacted users may be noticing one or more of the following issues:
Unable to log in to Duck ID integrated services, including...
UOmail (email)
Shibboleth single sign-on services such as Canvas, Zoom, Concur, and more
UO's network (VPN and Wi-Fi)
Additional email impacts
Messages sent to your email address are bouncing back to senders as undeliverable
Older messages will be recoverable once your account is restored, but bounced messages won't be
Being prompted to register for Duo again
Partially Unavailable
Some Duck ID accounts are experiencing an outage. Information Services staff are working to restore services.
If you're having account issues, please create a ticket at the UO Service Portal. (The linked page will allow you create a ticket even if you can't log in. Please include your Duck ID username.)
Impacted users may be noticing one or more of the following issues:
Unable to log in to Duck ID integrated services, including...
UOmail (email)
Shibboleth single sign-on services such as Canvas, Zoom, Concur, and more
UO's network (VPN and Wi-Fi)
Additional email impacts
Messages sent to your email address are bouncing back to senders as undeliverable
Older messages will be recoverable once your account is restored, but bounced messages won't be
Being prompted to register for Duo again
Partially Unavailable
Some Duck ID accounts are experiencing an outage. Information Services staff are working to restore services.
If you're having account issues, please create a ticket at the UO Service Portal. (The linked page will allow you create a ticket even if you can't log in. Please include your Duck ID username.)
Impacted users may be noticing one or more of the following impacts:
Unable to log in to Duck ID integrated services, including...
UOmail (email)
Shibboleth single sign-on services such as Canvas, Zoom, Concur, and more
UO's network (VPN and Wi-Fi)
Additional email impacts
Messages sent to your email address are bouncing back to senders as undeliverable
Older messages will be recoverable once your account is restored, but bounced messages won't be
