Service Status History

Zoom is unavailable. Reports we're receiving are that even if the service allows you to login or your client remembers you, functions like joining meetings and using calendars are unavailable. We also have received reports from other schools that this outage may be nationwide. Staff are continuing to evaluate and collect information.

DuckWeb experienced an unplanned partial outage over the weekend — from the evening of Friday, April 11, until about 5:45pm on Saturday, April 12. The outage affected only the three newer DuckWeb modules (behind Shibboleth single sign-on): the Employee Dashboard Application, Personal Information Application, and direct deposit module.

DuckWeb experienced an unplanned partial outage over the weekend, but it has since been restored. It was down from the evening of Friday, April 11, until approximately 5:45pm on Saturday, April 12. The outage scope was specifically DuckWeb 9, which is recognizable as the areas of DuckWeb behind Shibboleth Single Sign-on (SSO) such as the Employee Dashboard Application.

We've received reports that DuckWeb is experiencing a partial outage. Areas of DuckWeb 9 such as the Employee Dashboard Application are displaying an erroneous maintenance page. Information Services staff are working to restore service.

DuckWeb experienced an unplanned partial outage over the weekend, but it has since been restored. The outage scope was specifically DuckWeb 9, which is recognizable as the areas behind Shibboleth Single Sign-on (SSO) such as the Employee Dashboard Application. It was down from the evening of Friday, April 4, until approximately 7:30am on Monday, April 7.

DuckWeb experienced an unplanned partial outage over the weekend, but it has since been restored. It was down from Friday evening until approximately 7:30am today, Monday, April 7. The outage scope was specifically DuckWeb 9, which is recognizable as the areas behind Shibboleth Single Sign-on (SSO) such as the Employee Dashboard Application.

Information Services staff are investigating reports that some areas of DuckWeb are unavailable for some users. People may incorrectly see a maintenance message instead of the pages they're trying to access.

The Duck ID account system returned to normal availability for all users around 1:30 PM on Thursday, April 3.

The Duck ID account system remains in a degraded state.

Yesterday, we reported that the people data import from Banner had been unable to complete since March 31. This was delaying Duck ID functionality such as a new account claims and other data updates like names and job titles. 

The impacted group of accounts has been queued for repair. However, the system is still running this reprocessing late into the morning today (Thursday, March 3). The result is system slowness. Additionally, those with administrative level access such as credentialing agents and HR partners able to reserve custom Duck ID usernames may find they're unable to complete their normal tasks due to slowness or errors.

Information Services staff are continuing to monitor the situation and work with our Duck ID vendor.