Service Status History

Some Duck ID accounts are experiencing an outage. Information Services staff are working to restore services.

If you're having account issues, please create a ticket at the UO Service Portal. (The linked page will allow you create a ticket even if you can't log in. Please include your Duck ID username.)

Notable impacts include:

• Unable to log in to Duck ID integrated services, including...
  • UOmail (email)
  • Shibboleth single sign-on services such as Canvas, Zoom, Concur, and more
  • UO's network (VPN and Wi-Fi)
• Additional email impacts
  • Messages sent to your email address are bouncing back to senders as undeliverable
  • Older messages will be recoverable once your account is restored, but bounced messages won't be
• You may be prompted to register for Duo again

Duck ID outage, update Monday (October 13) at 10:30am: Some Duck ID accounts are experiencing an outage. Information Services staff are working to restore services.

If you're having account issues, please create a ticket at the UO Service Portal. (The linked page will allow you create a ticket even if you can't log in. Please include your Duck ID username.)

Notable impacts include:

• Unable to log in to Duck ID integrated services, including...
  • UOmail (email)
  • Shibboleth single sign-on services such as Canvas, Zoom, Concur, and more
  • UO's network (VPN and Wi-Fi)
• Additional email impacts
  • Messages sent to your email address are bouncing back to senders as undeliverable
  • Older messages will be recoverable once your account is restored, but bounced messages won't be
• You may be prompted to register for Duo again

Duck ID outage, update Monday (October 13) at 10:30am: Some accounts are experiencing a Duck ID outage. Information Services staff are working to restore services.

If you're having account issues, please create a ticket at the UO Service Portal. (The linked page will allow you create a ticket even if you can't log in. Please include your Duck ID username.)

Notable impacts include:

• Unable to log in to Duck ID integrated services, including...
  • UOmail (email)
  • Shibboleth single sign-on services such as Canvas, Zoom, Concur, and more
  • UO's network (VPN and Wi-Fi)
• Additional email impacts
  • Messages sent to your email address are bouncing back to senders as undeliverable
  • Older messages will be recoverable once your account is restored, but bounced messages won't be
• You may be prompted to register for Duo again

Duck ID login issues, update Monday (October 13) at 10:00am: Some accounts are experiencing a Duck ID outage. Information Services staff are working to restore services.

If you're having account issues, please create a ticket at the UO Service Portal. (The linked page will allow you create a ticket even if you can't log in. Please include your Duck ID username.)

Notable impacts include:

• Unable to log in to Duck ID integrated services, including...
  • UOmail (email)
  • Shibboleth single sign-on services such as Canvas, Zoom, Concur, and more
  • UO's network (VPN and Wi-Fi)
• Additional email impacts
  • Messages sent to your email address are bouncing back to senders as undeliverable
  • Older messages will be recoverable once your account is restored, but bounced messages won't be
• You may be prompted to register for Duo again

Duck ID login issues, update Monday (October 13) at 8:00am: Some accounts are experiencing a Duck ID outage. Information Services staff are working to restore services.

If you're having account issues, please create a ticket at the UO Service Portal. (The linked page will allow you create a ticket even if you can't log in. Please include your Duck ID username.)

Notable impacts include:

• Unable to log in to Duck ID integrated services, including...
  • UOmail (email)
  • Shibboleth single sign-on services such as Canvas, Zoom, Concur, and more
  • UO's network (VPN and Wi-Fi)
• Additional email impacts
  • Messages sent to your email address are bouncing back to senders as undeliverable
  • Older messages will be recoverable once your account is restored, but bounced messages won't be
• You may be prompted to register for Duo again

Duck ID login issues, update Monday (October 13) at 8:00am: Some accounts are unable to access multiple services. Information Services staff are engaged in restoration efforts.

If you're unable to use services, please create a ticket at the UO Service Portal. (The linked page will allow you create a ticket even if you can't log in. Please include your Duck ID username.)

Notable impacts include:

• Unable to log in to Duck ID integrated services:
  • UOmail, Shibboleth single sign-on services such as Canvas
  • UO's network (VPN and Wi-Fi)
• Messages sent to your email address are bouncing back to senders as undeliverable
• You may be prompted to register for Duo again

Duck ID login issues, update Monday (October 13) at 8:00am: Some accounts are unable to access some services like UOmail, Canvas and other Shibboleth single sign-on websites. Information Services staff are engaged in restoring services. 

If you're unable to use services, please create a ticket at the UO Service Portal. (The linked page will allow you create a ticket even if you can't log in. Please include your Duck ID username.)

Duck ID login issues, update Monday (October 13) at 8:00am: Some accounts are unable to access some services like UOmail, Canvas and other Shibboleth single sign-on websites. Information Services staff are engaged in restoring services. 

• Duck ID login issues, update Sunday (October 12) at 5:30pm: Some accounts are still impacted from a Duck ID login issue that began yesterday. They remain unable to access some services like UOmail, Canvas and other Shibboleth single sign-on websites. Impacted accounts are still in process of being repaired. Next update will be Monday morning (October 13).
   
• Planned maintenance, Sunday (October 12): Separately, some critical behind-the-scenes IT maintenance is scheduled for this Sunday (October 12), noon–3:00 p.m. During that time, a wide range of UO IT services may experience brief service interruptions.

• Duck ID login issues, update Sunday (October 12) at 1:30pm: Some accounts are still impacted from a Duck ID login issue that began yesterday. They remain unable to access some services like UOmail, Canvas and other Shibboleth single sign-on websites. Information Services staff are engaged.
   
• Planned maintenance, Sunday (October 12): Separately, some critical behind-the-scenes IT maintenance is scheduled for this Sunday (October 12), noon–3:00 p.m. During that time, a wide range of UO IT services may experience brief service interruptions.