Service Status History

Amazon Web Services (AWS) is experiencing a major service degradation, affecting many web services in the U.S. At the UO, so far we know that Canvas is unavailable. Other services may also be affected. Amazon is providing updates through its AWS Health Dashboard.

Amazon Web Services (AWS) is experiencing a major service degradation, affecting many web services nationally. At the UO, so far we know that Canvas is unavailable. Other services may also be affected. Amazon is providing updates through its AWS Health Dashboard.

• Duck ID account partial outage (Oct. 11-14): Most affected users should now be able to access most UO services. UOmail mailboxes have been restored for most affected users. Unfortunately, there’s no way to recover incoming email that bounced between Friday night (Oct. 10) and Monday (Oct. 13). People may be prompted to register for Duo again. If you're still having account issues, please submit a ticket in the UO Service Portal (no login needed, but please mention your Duck ID username.)

• Wi-Fi service degradation (Oct. 15): We're getting reports of problems with Wi-Fi in several buildings on the Eugene campus. UO staff are working on the issue.
• Duck ID account partial outage (Oct. 11-14): Most affected users should now be able to access most UO services. UOmail mailboxes have been restored for most affected users. Unfortunately, there’s no way to recover incoming email that bounced between Friday night (Oct. 10) and Monday (Oct. 13). People may be prompted to register for Duo again. If you're still having account issues, please submit a ticket in the UO Service Portal (no login needed, but please mention your Duck ID username.)

Duck ID account partial outage: 

• Most affected users should now be able to access most UO services.
• UOmail mailboxes have been restored for most affected users. Unfortunately, there’s no way to recover incoming email that bounced between Friday night (Oct. 10) and Monday (Oct. 13).
• You may be prompted to register for Duo again.

Automated account processing will continue overnight. Information Services staff will evaluate the status again tomorrow (Wednesday, Oct. 15), including whether some service access still needs to be restored.

If you're still having account issues, please submit a ticket in the UO Service Portal. (The linked page doesn't require you to log in. Please include your Duck ID username.)

Duck ID account partial outage: 

• Most affected users should now be able to access most UO services.
• UOmail mailboxes have been restored for most affected users. Unfortunately, there’s no way to recover incoming email that bounced between Friday night (Oct. 10) and Monday (Oct. 13).

Automated account processing will continue overnight. Information Services staff will evaluate the status again tomorrow (Wednesday, Oct. 15), including whether some service access still needs to be restored.

If you're still having account issues, please submit a ticket in the UO Service Portal. (The linked page doesn't require you to log in. Please include your Duck ID username.)

Duck ID account partial outage: Information Services made substantial progress yesterday (Monday, Oct. 13) to restore access and services for affected accounts. Here's the current status:

• Staff believe most affected users can now access email, Wi-Fi, Microsoft 365 services, Adobe Creative Cloud (where applicable), and most other services that use Shibboleth single sign-on (Canvas, Zoom, Concur, etc.) or the UO Microsoft login (VPN, Smartsheet, etc.).
• UOmail mailboxes have been restored for most affected users. Unfortunately, there’s no way to recover incoming email that bounced between Friday night and Monday.
• Affected users should now be able to log in to the UO Service Portal again, as of 12:45 p.m. Tuesday.

Staff continue to assess remaining impacts and make plans for next steps.

• Affected users may still lack access to other services, such as Dropbox (where applicable).

If you're still having account issues today, please submit a ticket in the UO Service Portal. (The linked page lets you do so even if you can't log in. Please include your Duck ID username.)

Duck ID account partial outage — update (Tuesday, Oct. 14, 10:00 a.m.): Information Services made substantial progress yesterday to restore access and services for affected accounts.

• Staff believe most affected users can now access email, Wi-Fi, Microsoft 365 services, Adobe Creative Cloud (where applicable), and most other services that use Shibboleth single sign-on (Canvas, Zoom, Concur, etc.) or the UO Microsoft login (VPN, Smartsheet, etc.).
• UOmail mailboxes have been restored for most affected users. Unfortunately, there’s no way to recover incoming email that bounced between Friday night and Monday.

Staff continue to assess remaining impacts and make plans for next steps.

• Affected users may still lack access to other services, such as Dropbox (where applicable).

If you're still having account issues today, please submit a ticket in the UO Service Portal. (The linked page lets you do so even if you can't log in. Please include your Duck ID username.)

Some Duck ID accounts are experiencing an outage. Update (Monday, October 13, 4:06 p.m.): Information Services staff made substantial progress this afternoon. Many affected users are seeing at least some of their access returning, although other services remain inaccessible to them. Other people may not yet be seeing any service restoration. More automatic processing will continue overnight.

Affected users may still be noticing one or more of the following issues:

• Unable to log in to Duck ID integrated services, including:
  • UOmail (email)
  • Shibboleth single sign-on services, such as Canvas, Zoom, Concur, and more
  • UO's network (Wi-Fi and VPN)
• Additional email impacts
  • Messages sent to your email address are bouncing back to senders as undeliverable.
  • Older messages will be recoverable once your account is restored, but bounced messages won't be.
• Being prompted to register for Duo again

If you're having account issues, please create a ticket in the UO Service Portal. (The linked page will allow you create a ticket even if you can't log in. Please include your Duck ID username.)