Dropbox experienced an outage for some users on Thursday afternoon, June 8, between 2:34pm and 3:43pm. 

Dropbox reports that the service isn't working for some users. Dropbox is providing updates on its own status website.

Dropbox access has been restored for all but two users. UO staff are working to restore their access today.

Dropbox access has been restored for all but 32 users. UO staff are working to restore their access.

Update on the partial outage affecting incoming email and logins to many UO services:

• We've received several reports this morning of inbound emails from non-UO senders being rejected. UO staff are investigating. If you're still have this problem, please submit a ticket at email and calendar help.
• We'll plan to provide an update on the fate of email messages sent to affected accounts during the outage once more information becomes available.
• For anyone who has lost access to certain Teams channels, UO staff recommend working with other members of those channels to get your access restored. If that's not possible, then submit a ticket at Microsoft Teams support.
• The primary reprocessing to restore affected accounts has completed. UO staff continue monitoring the situation.
• UO staff are doing cleanup to ensure Teams calling is restored to any remaining affected accounts.
• Dropbox access has been restored for all but 32 users. UO staff are working to restore their access.
• All affected accounts should now be able to log in to the UO Service Portal and to access Microsoft services, such as UOmail, Teams, and others.
• This outage was inadvertently caused by vendor maintenance on our Duck ID system the evening of Monday, June 5. About 4,600 active accounts were affected. Services impacted included UOmail, Teams, and other Microsoft services, as well as the UO Service Portal, Dropbox, and possibly others.
• For tech support, contact the IT staff who support your unit or the Technology Service Desk.

Update on the partial outage affecting incoming email and logins to many UO services:

• For anyone who has lost access to certain Teams channels, UO staff recommend working with other members of those channels to get your access restored. If that's not possible, then submit a ticket at Microsoft Teams support.
• The primary reprocessing to restore affected accounts has completed. UO staff continue monitoring the situation.
• We'll plan to provide an update on the fate of email messages sent to affected accounts during the outage once more information becomes available.
• We've received a few reports this morning of inbound emails from non-UO senders being rejected. UO staff are investigating.
• UO staff are doing cleanup to ensure Teams calling is restored to any remaining affected accounts.
• Dropbox access has been restored for all but 32 users. UO staff are working to restore their access.
• All affected accounts should now be able to log in to the UO Service Portal and to access Microsoft services, such as UOmail, Teams, and others.
• This outage was inadvertently caused by vendor maintenance on our Duck ID system the evening of Monday, June 5. About 4,600 active accounts were affected. Services impacted included UOmail, Teams, and other Microsoft services, as well as the UO Service Portal, Dropbox, and possibly others.
• For tech support, contact the IT staff who support your unit or the Technology Service Desk.

Update on the partial outage affecting incoming email and logins to many UO services:

• The primary reprocessing to restore affected accounts has completed. UO staff continue monitoring the situation.
• We've received a few reports this morning of inbound emails from non-UO senders being rejected. UO staff are investigating.
• UO staff are doing cleanup to ensure Teams calling is restored to any remaining affected accounts.
• All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others.
• We'll plan to provide status updates on the following when more information becomes available:
  • Dropbox license restoration for about 570 affected accounts.
  • Next steps for people who've lost access to certain Teams channels.
  • The fate of email messages sent to affected accounts during the outage.
  • UO Service Portal login restoration.
• This outage was inadvertently caused by vendor maintenance on our Duck ID system the evening of Monday, June 5. About 4,600 active accounts were affected. Services impacted included UOmail, Teams, and other Microsoft services, as well as the UO Service Portal, Dropbox, and possibly others.
• For tech support, contact the IT staff who support your unit or the Technology Service Desk.

Update on the partial outage affecting incoming email and logins to many UO services:

• About 4,600 active accounts are affected.
• Services impacted include UOmail, Teams, and other Microsoft services, as well as the UO Service Portal, Dropbox, and possibly others.
• All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others, with a few caveats:
  • Some people are reporting that they've lost access to certain Teams channels. UO staff have requested Microsoft's help to resolve this.
  • Other Microsoft services may simply take time to fully restore (30 minutes or longer). If you initially get an error message saying you don't have a license, try again in a few minutes.
• Processing to restore Teams calling service for about 1,600 people has been completed.
• Affected accounts may still be unable to receive some email messages. Processing to restore inbound mail flow is taking much longer than expected. We don't have an estimate of when it will finish. (We will provide more information later about the fate of messages that were sent during the outage.)
• Affected users are still unable to log in to the UO Service Portal. Processing to restore access is taking much longer than expected. To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
• About 570 people lost Dropbox licenses. Processing to restore service may now be complete or nearly so.
• This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.
• We plan to provide further updates tomorrow (Wednesday, June 7).

Update on the partial outage affecting incoming email and logins to many UO services:

• About 4,600 active accounts are affected.
• Services impacted include UOmail, Teams, and other Microsoft services, as well as the UO Service Portal, Dropbox, and possibly others.
• All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others, with a few caveats:
  • Some people are reporting that they've lost access to certain Teams channels. UO staff have requested Microsoft's help to resolve this.
  • Other Microsoft services may simply take time to fully restore (30 minutes or longer). If you initially get an error message saying you don't have a license, try again in a few minutes.
• Processing to restore Teams calling service for about 1,600 people has been completed.
• Affected accounts may still be unable to receive some email messages. Processing to restore inbound mail flow is taking much longer than expected. We don't have an estimate of when it will finish. (We will provide more information later about the fate of messages that were sent during the outage.)
• Affected users are still unable to log in to the UO Service Portal. Processing to restore access is taking much longer than expected. To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
• About 570 people lost Dropbox licenses. Processing to restore service may now be complete or nearly so.
• This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.
• We plan to provide further updates tomorrow (Wednesday, June 7).