UO staff are aware of a rare problem that has resulted in a few UO Dropbox users losing files after the account-related outage in early June. File recovery may be possible. People potentially affected were notified by email on June 16 with more information. Anyone who needs help should submit a ticket at Dropbox support in the UO Service Portal.

Dropbox reported an outage for some users on Thursday, June 8, around 2:30pm-3:45pm. 

Dropbox experienced an outage for some users on Thursday afternoon, June 8, between 2:34pm and 3:43pm. 

Dropbox reports that the service isn't working for some users. Dropbox is providing updates on its own status website.

Dropbox access has been restored for all but two users. UO staff are working to restore their access today.

Dropbox access has been restored for all but 32 users. UO staff are working to restore their access.

Update on the partial outage affecting incoming email and logins to many UO services:

• We've received several reports this morning of inbound emails from non-UO senders being rejected. UO staff are investigating. If you're still have this problem, please submit a ticket at email and calendar help.
• We'll plan to provide an update on the fate of email messages sent to affected accounts during the outage once more information becomes available.
• For anyone who has lost access to certain Teams channels, UO staff recommend working with other members of those channels to get your access restored. If that's not possible, then submit a ticket at Microsoft Teams support.
• The primary reprocessing to restore affected accounts has completed. UO staff continue monitoring the situation.
• UO staff are doing cleanup to ensure Teams calling is restored to any remaining affected accounts.
• Dropbox access has been restored for all but 32 users. UO staff are working to restore their access.
• All affected accounts should now be able to log in to the UO Service Portal and to access Microsoft services, such as UOmail, Teams, and others.
• This outage was inadvertently caused by vendor maintenance on our Duck ID system the evening of Monday, June 5. About 4,600 active accounts were affected. Services impacted included UOmail, Teams, and other Microsoft services, as well as the UO Service Portal, Dropbox, and possibly others.
• For tech support, contact the IT staff who support your unit or the Technology Service Desk.

Update on the partial outage affecting incoming email and logins to many UO services:

• For anyone who has lost access to certain Teams channels, UO staff recommend working with other members of those channels to get your access restored. If that's not possible, then submit a ticket at Microsoft Teams support.
• The primary reprocessing to restore affected accounts has completed. UO staff continue monitoring the situation.
• We'll plan to provide an update on the fate of email messages sent to affected accounts during the outage once more information becomes available.
• We've received a few reports this morning of inbound emails from non-UO senders being rejected. UO staff are investigating.
• UO staff are doing cleanup to ensure Teams calling is restored to any remaining affected accounts.
• Dropbox access has been restored for all but 32 users. UO staff are working to restore their access.
• All affected accounts should now be able to log in to the UO Service Portal and to access Microsoft services, such as UOmail, Teams, and others.
• This outage was inadvertently caused by vendor maintenance on our Duck ID system the evening of Monday, June 5. About 4,600 active accounts were affected. Services impacted included UOmail, Teams, and other Microsoft services, as well as the UO Service Portal, Dropbox, and possibly others.
• For tech support, contact the IT staff who support your unit or the Technology Service Desk.