Service Status History

External mail delivery has returned to normal behavior. All queued messages have been delivered. Information Services staff are continuing to monitor and investigate the root cause to prevent recurrence.

Email delivery delays — Update (10/3/24 at 11:00am): 

External email delivery is improving today following a change made by Information Service staff around 9:30am. Staff are continuing to monitor the situation, but expect delivery conditions to continue improving through the day as a backlog of mail clears through our email systems.

Any continuing delays are only impacting mail to and from external, non-UO addresses — including official UO mass emails. Internal email — from a UOmail address to a UOmail address — is delivering at normal speed. 

Email delivery delays — Update (10/2/24 at 5:00 p.m.): Some email delivery is delayed. Internal email — from a UOmail address to a UOmail address — is delivering at normal speed. But mail to and from external, non-UO addresses — including official UO mass emails — is intermittently being queued, causing delays of varying lengths, up to hours. Information Services staff have ruled out multiple internal causes and begun engaging vendors for support in resolving this issue.

Email Delivery Delays - Update 10/2/24 at 5pm

Some email delivery is delayed. Internal mail -- sending from a UOmail address to a UOmail address -- is delivering at normal speed. However, mail to and from external non-UO addresses is intermittently being queued instead of delivered.

Information Services staff have ruled out multiple internal causes and begun engaging vendors for support in resolving this issue.

Email delivery is currently delayed. Some email may intermittently deliver quickly, while other messages are being queued. Information Services staff are engaged.

For some role accounts that were switched to UOmail in September, UO staff were unable to move their saved email out of Webmail due to an unexpected problem. Those role accounts and their owners were notified on Tuesday, September 10. For those accounts, action is required to keep any saved messages from Webmail. Please submit a ticket ASAP for help moving mail to the new system. (If you don't need the older email, then no action is required.) After November 13, you will lose access to those messages.

If you have any questions or need help, please submit a ticket at Email and Calendar Help, contact the User Support Services team or other IT team that supports your unit, or contact the Technology Service Desk.

Email delivery is currently delayed, with some messages being queued for delivery. Information Services staff are engaged.

Email delivery is currently delayed. Information Services staff are engaged.

For some role accounts that were switched to UOmail in September, UO staff were unable to move their saved email out of Webmail due to an unexpected problem. Those role accounts and their owners were notified on Tuesday, September 10. For those accounts, action is required to keep any saved messages from Webmail. Please submit a ticket ASAP for help moving mail to the new system. (If you don't need the older email, then no action is required.) After November 13, you will lose access to those messages.

If you have any questions or need help, please submit a ticket at Email and Calendar Help, contact the User Support Services team or other IT team that supports your unit, or contact the Technology Service Desk.