Service Status History

The Duck ID claiming problems that started around midday today (Wednesday, April 5) may be resolving. Since our Duck ID vendor intervened midafternoon, some people have successfully claimed their Duck IDs.

Earlier, people were reporting the following problems:

• You may get a message saying you don't have two-factor authentication available even though you have a recovery email address on file.
• You may get past the PIN/two-factor and security questions, but then never receive the popup window for choosing a Duck ID.

The Duck ID claiming process is experiencing an unplanned service outage that began around noon. Many or all UO students and employees are unable to successfully claim their Duck IDs. We've received reports of two different user experiences:

• You may get a message saying you don't have two-factor authentication available even though you have a recovery email address on file.
• You may get past the PIN/two-factor and security questions, but then never receive the popup window for choosing a Duck ID.

UO staff are enlisting the help of our Duck ID vendor to restore service.

The Duck ID claiming process is experiencing an unplanned service outage that began around noon. Many or all UO students and employees are unable to successfully claim their Duck IDs. We've received reports of two different user experiences:

• You may get a message saying you don't have two-factor authentication available even though you have a recovery email address on file.
• You may get past the PIN, two-factor, and security questions, but then never receive the next step in the claim workflow, where you're prompted to choose a Duck ID.

UO staff are enlisting the help of our Duck ID vendor to restore service.

Earlier this morning (Monday, April 3), the Duck ID Account Management website (duckid.uoregon.edu) experienced a service degradation. Service appears to have been restored around 10:50am.

Earlier this morning (Monday, April 3), the Duck ID Account Management website (duckid.uoregon.edu) experienced a service degradation. Service appears to have been restored around 10:50am.

We're receiving reports of problems with the Duck ID Account Management website (duckid.uoregon.edu). Specifically, some people's sessions are timing out. They have reported the following error messages:

• "Received a runtime exception []."
• "Your request did not succeed. Please try again. If this persists, please contact the Duck ID Account Management administrator."

Other people appear to be using the website successfully. UO staff have enlisted the help of our Duck ID vendor to investigate and resolve this partial outage.

We're receiving reports of problems with the Duck ID Account Management website (duckid.uoregon.edu). Specifically, some people's sessions are timing out. They have reported the following error messages:

• "Received a runtime exception []."
• "Your request did not succeed. Please try again. If this persists, please contact the Duck ID Account Management administrator."

UO staff have enlisted the help of our Duck ID vendor to investigate and resolve this issue.

Access to the Duck ID Account Management website (duckid.uoregon.edu) has been restored. People can now log in again, and our vendor has taken steps to prevent the problem from recurring.

People are still unable to log in to the Duck ID Account Management website at duckid.uoregon.edu. This has been the case most of the time since about noon yesterday (Thursday, March 30). Our Duck ID vendor is actively working to resolve this issue.