Microsoft Teams mobile app: Some Teams users are not seeing all their channels in the Teams mobile app. This was first reported on Wednesday, Sept. 27. Microsoft is in the process of rolling out a fix, and is expected this issue to be resolved by Tuesday, Oct. 3. Workaround: Use Teams via the desktop app or web version.
Microsoft Stream: UO staff have now retired the classic version of Microsoft's Stream video service. Learn more about the new Stream (on SharePoint) experience. More details are available in a July 27 email to UO users of Stream.
Partially Unavailable
Microsoft Teams mobile app: Some Teams users are not seeing all their channels in the Teams mobile app. This was first reported on Wednesday, Sept. 27. Microsoft is working to resolve this issue, which they believe relates to a recent update. Workaround: Use Teams via the desktop app or web version.
Microsoft Stream: UO staff have now retired the classic version of Microsoft's Stream video service. Learn more about the new Stream (on SharePoint) experience. More details are available in a July 27 email to UO users of Stream.
Info
Microsoft Stream: UO staff have now retired the classic version of Microsoft's Stream video service. Learn more about the new Stream (on SharePoint) experience. More details are available in a July 27 email to UO users of Stream.
Partially Unavailable
Scheduling Poll: Microsoft is reporting problems with Scheduling Poll. Specifically, people may be unable to view their polls and may get the following error message: "Your poll can't be displayed right now." Microsoft reports that they're working on a remediation plan.
Microsoft Stream: UO staff have now retired the classic version of Microsoft's Stream video service. Learn more about the new Stream (on SharePoint) experience. More details are available in a July 27 email to UO users of Stream.
Info
Microsoft Stream: UO staff have now retired the classic version of Microsoft's Stream video service. Learn more about the new Stream (on SharePoint) experience. More details are available in a July 27 email to UO users of Stream.
Info
Microsoft Stream: UO staff have now retired the classic version of Microsoft's Stream video service. Learn more about the new Stream (on SharePoint) experience. More details are available in a July 27 email to UO users of Stream.
Info
Microsoft is transitioning its Stream (Classic) video service to Stream (on SharePoint). More details are available in a July 27 email to UO users of Stream.
Available
Info
Update on the partial outage affecting incoming email and other UO services:
Emails sent to affected accounts. During the outage (mainly on Tuesday), some emails sent to affected accounts bounced. However, other messages ended up in a limbo state within our systems. Yesterday our team ran two processes to deliver messages from the latter category into people's UOmail inboxes—first around 12:30 p.m. and again at 5:00 p.m. Depending on your email program, the recovered messages may appear with either yesterday's date or their original send dates.
Incoming email flow. Restored for most affected users early Wednesday, June 7. Restored for remaining users early Thursday morning, June 8.
Teams private channel access. If you've lost access to private Teams channels, the owners or members of those channels should be able to restore your access. If that's not possible, then submit a ticket at Microsoft Teams support.
Teams custom tags. Affected accounts that are missing from manually created tags in Teams can be manually added back.
Teams calling. Service has been restored. If you're still not seeing your dial pad, then log out of Teams and log back in again.
Summary. This outage was inadvertently caused by vendor maintenance on our Duck ID system the evening of Monday, June 5. About 4,600 active accounts were affected. Services impacted included UOmail, Teams, and other Microsoft services, as well as the UO Service Portal, Dropbox, and possibly others. Service has been restored except as noted above.
Update on the partial outage affecting incoming email and other UO services:
Emails sent to affected accounts. During the outage (mainly on Tuesday), many emails sent to affected accounts bounced. However, other messages ended up in a limbo state within our systems. Most messages in the latter category were delivered into people's mailboxes in a process completed around 12:30 p.m. today. UO staff are now doing a round of extended processing to ensure all affected users receive such emails. Depending on your email program, the messages may appear with either today's date or the original send dates.
Incoming email flow. Restored for most affected users early Wednesday, June 7. Restored for remaining users early Thursday morning, June 8.
Teams private channel access. If you've lost access to private Teams channels, the owners or members of those channels can restore your access. If that's not possible, then submit a ticket at Microsoft Teams support.
Teams custom tags. Affected accounts that are missing from manually created tags in Teams can be manually added back.
Teams calling. Service has been restored. If you're still not seeing your dial pad, then log out of Teams and log back in again.
Summary. This outage was inadvertently caused by vendor maintenance on our Duck ID system the evening of Monday, June 5. About 4,600 active accounts were affected. Services impacted included UOmail, Teams, and other Microsoft services, as well as the UO Service Portal, Dropbox, and possibly others. Service has been restored except as noted above.
