Some employees are having problems with Teams calling as an unexpected side effect of the recent Duck ID platform transition. Specifically, people may experience the following symptoms:

• Inbound calls to you suddenly start failing.
• Your dial pad unexpectedly disappears.
• When you try to call a non-UO phone number, you get the following error message: "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license."
• You're unable to participate in call queues that you belong to.

If you're having such problems with Teams calling, UO staff can address them if you submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad"). UO staff are also working to proactively determine who is impacted and restore service for them.

Some employees are having problems with Teams calling as an unexpected side effect of the recent Duck ID platform transition. Specifically, people may experience the following symptoms:

• Inbound calls to you suddenly start failing.
• Your dial pad unexpectedly disappears.
• When you try to call a non-UO phone number, you get the following error message: "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license."

If you're having such problems with Teams calling, UO staff can address them if you submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad"). UO staff are also working to proactively determine who is impacted and restore service for them.

Have you received the following error message or had trouble making an outside call through Microsoft Teams? "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license." If so, please submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad"). UO IT staff can resolve this issue for you. We are also trying to gather more information to better understand this problem, which was first reported on March 6.

Since March 6, we've received several reports of people getting the following error message when they try to make an outside call through Microsoft Teams: "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license." UO staff are gathering more information about this issue. If you receive the above error message or are having trouble making outside phone calls through Teams, please submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad").

Since March 6, we've received several reports of people getting the following error message when they try to make an outside call through Microsoft Teams: "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license." UO staff are gathering more information about this pattern. If you receive the above error message or are having trouble making outside phone calls through Teams, please submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad").

Since March 6, we've received several reports of people getting the following error message when they try to make an outside call through Microsoft Teams: "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license." UO staff are gathering more information about this pattern. If you receive the above error message or are having trouble making outside phone calls through Teams, please submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad").

Since March 6, we've received several reports of people receiving the following error message when they try to make an outside call through Microsoft Teams: "Couldn't complete the call. With your calling license, you can only call people within your organization. Talk to your IT admin to change your license." UO staff are gathering more information about this pattern. If you receive the above error message or are having trouble making outside phone calls through Teams, please submit a ticket at Microsoft Teams support (select "Audio calling or Teams calling with dial pad").

Microsoft experienced service outages with Teams, PowerBI and the Microsoft 365 applications between 11:05pm last night (Jan. 24) and 1:45am this morning (Jan. 25).