Duck ID Account Management Outage:

New logins to Duck ID Account Management fail with an error, "Failed to launch external program []." Staff are engaged.

Duck ID Account Management Degradation: A previously reported error of "Sorry, you have not registered for two-step login or provided alternate contact information," during Duck ID account claims has been resolved. Customers who saw that can claim their accounts now.

Impacts remaining: 

• New employees and students entered into Banner between 6/18 - 6/20 will be able to claim their Duck IDs beginning 6/21.
• New faculty for fall (appointment start date 9/16/24) who already claimed their Duck IDs will have UOmail and other service access beginning 6/21.

Duck ID Account Management: A previously reported error of "Sorry, you have not registered for two-step login or provided alternate contact information," during Duck ID account claims has been resolved. Customers who saw that can claim their accounts now.Impacts remaining: 

• New employees and students entered into Banner between 6/18 - 6/20 will be able to claim their Duck IDs beginning 6/21.
• New faculty for fall (appointment start date 9/16/24) who already claimed their Duck IDs will have UOmail and other service access beginning 6/21.

Smartsheet: People are are reporting problems connecting to Smartsheet. Please refer to Smartsheet's status website for updates.

Unplanned UOmail outage, update 2:45pm: Delivery of new messages in UOmail was unavailable between approximately 12:40pm - 2:45pm. All messages have been delivered. Staff remain engaged to investigate reports that some messages sent during the outage period may have returned a bounce message.

Unplanned UOmail outage, update 2:45pm: Delivery of new messages in UOmail was unavailable between approximately 12:40pm - 2:45pm. Message delivery has resumed. Servers are working through a backlog of messages.

Unplanned UOmail outage: Delivery of new messages in UOmail has been unavailable since approximately 12:40pm. Staff are working to restore service.

Unplanned UOmail Outage: Delivery of new messages in UOmail has been unavailable since approximately 12:40pm. Staff are working to restore service.