Status History

Additional Services

10/08/21 @ 09:21 AM
Status: Info
Comment: Duo two-step login: An update for the Duo Mobile app will change the look and feel starting Oct. 11. More information at Around the O: https://around.uoregon.edu/content/duo-mobile-app-will-soon-get-new-look-and-feel
10/08/21 @ 09:20 AM
Status: Info
Comment: Duo two-step login: An update for the Duo Mobile app will change the look and feel starting Oct. 11. More info: https://around.uoregon.edu/content/duo-mobile-app-will-soon-get-new-look-and-feel
9/13/21 @ 08:09 AM
Status: Available
9/02/21 @ 01:07 PM
Status: Info
Comment: New students and employees who claimed their Duck IDs between Friday, Aug. 27 and 1pm on Thursday, Sept. 2 may not have access yet to Adobe Creative Cloud. UO staff are reviewing data now to ensure new accounts receive access to Adobe Creative Cloud as they should. Existing members of the UO community can continue using Creative Cloud without interruption.
8/30/21 @ 04:35 PM
Status: Info
Comment: Adobe Creative Cloud: Due to complications with the University of Oregon's Adobe contract renewal, we're currently unable to provide Creative Cloud to new students and employees who've claimed Duck IDs since Friday, Aug. 27. Existing members of the UO community should be able to continue using Creative Cloud without interruption. UO staff continue actively working to ensure the contract renewal is completed ASAP.
8/27/21 @ 04:45 PM
Status: Info
Comment: Adobe Creative Cloud users: Due to complications with the University of Oregon's Adobe contract renewal, there is a small chance you may experience difficulty accessing or using Adobe applications after Saturday, Aug. 28, or receive an email notification from Adobe about your access. Our next opportunity to address any issues that may arise will be on Monday, Aug. 30, when UO staff will resume active efforts to ensure the contract renewal is completed.
8/27/21 @ 04:01 PM
Status: Available
8/24/21 @ 03:22 PM
Status: Info
Comment: UAchieve will be unavailable on Friday, Aug. 27, from 7pm to 10am on Saturday while UO staff perform maintenance.
8/24/21 @ 03:21 PM
Status: Available
8/19/21 @ 03:19 PM
Status: Info
Comment: UAchieve will be unavailable on Friday, Aug. 27, from 7pm to 10am on Saturday while UO staff perform maintenance.
6/07/21 @ 10:15 AM
Status: Available
6/01/21 @ 10:08 AM
Status: Info
Comment: Duo two-step login: On Wednesday, June 2, Duo will become mandatory for students whose 95 numbers end in "0." If you don't register a device for Duo before your assigned deadline, you'll be prompted to do so the first time you try to access any protected UO service — such as Canvas, Zoom, UOmail, or Microsoft applications — on or after your deadline. For help, please contact the Technology Service Desk at livehelp.uoregon.edu or 541-346-4357, available 6am-midnight. More info: https://around.uoregon.edu/content/students-face-duo-enrollment-deadlines-spring
5/24/21 @ 11:56 AM
Status: Info
Comment: Duo two-step login: On Wednesday, May 26, Duo will become mandatory for students whose 95 numbers end in "9." If you don't register a device for Duo before your assigned deadline, you'll be prompted to do so the first time you try to access any protected UO service — such as Canvas, Zoom, UOmail, or Microsoft applications — on or after your deadline. For help, please contact the Technology Service Desk at livehelp.uoregon.edu or 541-346-4357, available 6am-midnight. More info: https://around.uoregon.edu/content/students-face-duo-enrollment-deadlines-spring
5/17/21 @ 11:06 AM
Status: Info
Comment: Duo two-step login: On Wednesday, May 19, Duo will become mandatory for students whose 95 numbers end in "8." If you don't register a device for Duo before your assigned deadline, you'll be prompted to do so the first time you try to access any protected UO service — such as Canvas, Zoom, UOmail, or Microsoft applications — on or after your deadline. For help, please contact the Technology Service Desk at livehelp.uoregon.edu or 541-346-4357, available 6am-midnight. More info: https://around.uoregon.edu/content/students-face-duo-enrollment-deadlines-spring
5/10/21 @ 10:44 AM
Status: Info
Comment: Duo two-step login: On Wednesday, May 12, Duo will become mandatory for students whose 95 numbers end in "7." If you don't register a device for Duo before your assigned deadline, you'll be prompted to do so the first time you try to access any protected UO service — such as Canvas, Zoom, UOmail, or Microsoft applications — on or after your deadline. For help, please contact the Technology Service Desk at livehelp.uoregon.edu or 541-346-4357, available 6am-midnight. More info: https://around.uoregon.edu/content/students-face-duo-enrollment-deadlines-spring
5/03/21 @ 08:06 AM
Status: Info
Comment: Duo two-step login: On Wednesday, May 5, Duo will become mandatory for students whose 95 numbers end in "6." If you don't register a device for Duo before your assigned deadline, you'll be prompted to do so the first time you try to access any protected UO service — such as Canvas, Zoom, UOmail, or Microsoft applications — on or after your deadline. For help, please contact the Technology Service Desk at livehelp.uoregon.edu or 541-346-4357, available 6am-midnight. More info: https://around.uoregon.edu/content/students-face-duo-enrollment-deadlines-spring
4/26/21 @ 09:47 AM
Status: Info
Comment: Duo two-step login: On Wednesday, April 28, Duo will become mandatory for students whose 95 numbers end in "5." If you don't register a device for Duo before your assigned deadline, you'll be prompted to do so the first time you try to access any protected UO service — such as Canvas, Zoom, UOmail, or Microsoft applications — on or after your deadline. For help, please contact the Technology Service Desk at livehelp.uoregon.edu or 541-346-4357, available 6am-midnight. More info: https://around.uoregon.edu/content/students-face-duo-enrollment-deadlines-spring
4/19/21 @ 09:06 AM
Status: Info
Comment: Duo two-step login: On Wednesday, April 21, Duo will become mandatory for students whose 95 numbers end in "3" or "4." If you don't register a device for Duo before your assigned deadline, you'll be prompted to do so the first time you try to access any protected UO service — such as Canvas, Zoom, UOmail, or Microsoft applications — on or after your deadline. For help, please contact the Technology Service Desk at livehelp.uoregon.edu or 541-346-4357, available 6am-midnight. More info: https://around.uoregon.edu/content/students-face-duo-enrollment-deadlines-spring
4/12/21 @ 09:29 AM
Status: Info
Comment: Duo two-step login: On Wednesday, April 14, Duo will become mandatory for students whose 95 numbers end in "2." If you don't register a device for Duo before your assigned deadline, you'll be prompted to do so the first time you try to access any protected UO service — such as Canvas, Zoom, UOmail, or Microsoft applications — on or after your deadline. For help, please contact the Technology Service Desk at livehelp.uoregon.edu or 541-346-4357, available 6am-midnight. More info: https://around.uoregon.edu/content/students-face-duo-enrollment-deadlines-spring
4/12/21 @ 09:24 AM
Status: Info
Comment: Duo two-step login: On Wednesday, April 14, Duo will become mandatory for students whose 95 numbers end in "2." If you don't register a device for Duo before your assigned deadline, you'll be prompted to do so the first time you try to access any protected UO service — such as Canvas, Zoom, UOmail, or Microsoft applications — on your deadline. For help, please contact the Technology Service Desk at livehelp.uoregon.edu or 541-346-4357, available 6am-midnight. More info: https://around.uoregon.edu/content/students-face-duo-enrollment-deadlines-spring
4/05/21 @ 09:58 AM
Status: Info
Comment: On Wednesday, April 7, Duo two-step login will become mandatory for students whose 95 numbers end in "1" and for all law students. If you don't register a device for Duo before your assigned deadline, you'll be prompted to do so the first time you try to access any protected UO service — such as Canvas, Zoom, UOmail, or Microsoft applications — on your deadline. For help, please contact the Technology Service Desk at livehelp.uoregon.edu or 541-346-4357, available 6am-midnight. More info: https://around.uoregon.edu/content/students-face-duo-enrollment-deadlines-spring
3/15/21 @ 02:55 PM
Status: Available
3/15/21 @ 01:38 PM
Status: Info
Comment: Users are not currently able to log in to Microsoft services using Duo (two-step login). The problem began at approximately 12:15pm PT. Both Duo and Microsoft have confirmed that there is a problem, and Microsoft is working to restore service. See Office 365, below, for more details.
3/15/21 @ 12:53 PM
Status: Partially Unavailable
Comment: Users are not currently able to log in to Microsoft services using Duo (two-step login). The problem began at approximately 12:15pm PT. Both Duo and Microsoft have confirmed that there is a problem, and they are working to restore service.
3/15/21 @ 12:46 PM
Status: Partially Unavailable
Comment: Users are not currently able to log in to Microsoft services using Duo (two-step login). The problem began at approximately 12:36pm PT. Both Duo and Microsoft have confirmed that there is a problem, and they are working to restore service.
2/26/21 @ 09:38 AM
Status: Available
2/26/21 @ 08:35 AM
Status: Info
Comment: 2 step login (Duo) may be slow to deliver text message this morning. The vendor began investigating the issue at 7:29am PST. If Duo is slow, use this workaround: on the Login Required screen, click Enter a Passcode. In the Duo app on your phone, tap "University of Oregon" and enter that six digit code in the Login Required screen. The vendor continues work to restore service.
2/26/21 @ 08:09 AM
Status: Info
Comment: 2 step login (Duo) may be slow to deliver text message or push messages to the Duo app. The vendor began investigating the issue at 7:29am PST. If Duo is slow, use this workaround: on the Login Required screen, click Enter a Passcode. In the Duo app on your phone, tap "University of Oregon" and enter that six digit code in the Login Required screen.
2/18/21 @ 10:24 AM
Status: Available
2/18/21 @ 09:14 AM
Status: Intermittent
Comment: Many people are reporting intermittent problems with multiple services, including Microsoft Teams, the UO Service Portal, and non-UO services. The reports have mostly come from the Eugene campus, but also from off campus. UO staff are investigating.
1/25/21 @ 09:01 AM
Status: Available
1/20/21 @ 02:10 PM
Status: Slow
Comment: Duo two-step login: Many people are reporting that the "Remember me for 7 days" option on the Duo prompt doesn't seem to be working. Instead, people are being prompted to do two-step login every time they access a protected UO service. UO staff are investigating this issue, which seems to have begun this week.
12/18/20 @ 08:45 AM
Status: Available
12/16/20 @ 01:43 PM
Status: Info
Comment: Many UO services were affected by issues with planned network maintenance this morning (Wednesday, Dec. 16). If you're still experiencing a service outage or degradation, please report it to us through the UO Service Portal: https://service.uoregon.edu/TDClient/2030/Portal/Requests/ServiceDet?ID=19096.
12/16/20 @ 11:06 AM
Status: Partially Unavailable
Comment: Many UO services have been affected by issues with planned network maintenance this morning (Wednesday, Dec. 16). If you're experiencing a service outage or degradation, please report it to us through the UO Service Portal: https://service.uoregon.edu/TDClient/2030/Portal/Requests/ServiceDet?ID=19096.
12/16/20 @ 09:38 AM
Status: Info
Comment: Many UO services were affected by issues with planned network maintenance this morning. We believe services are now restored. If you continue to have problems, please report it to us through the UO Service Portal: https://service.uoregon.edu/TDClient/2030/Portal/Requests/ServiceDet?ID=19096.
12/16/20 @ 06:56 AM
Status: Partially Unavailable
Comment: Many UO services were affected by issues with planned network maintenance this morning. The service outages began before 6am Pacific Time. Many services recovered around 6:30am Pacific Time. Others are experiencing lingering impacts.
12/09/20 @ 09:39 AM
Status: Info
Comment: RT (ithelp.uoregon.edu) was unavailable from approx. 11:00pm to approx. 12:15am on Dec. 9. The service was unavailable during that time.
12/04/20 @ 02:38 PM
Status: Available
12/04/20 @ 02:32 PM
Status: Unavailable
Comment: https://classes.uoregon.edu/ is unavailable currently. Staff are working to restore service.
11/24/20 @ 09:23 AM
Status: Available
11/22/20 @ 12:56 PM
Status: Available
Comment: Nagios was restored around 12:30pm on Nov. 22.
11/22/20 @ 12:40 PM
Status: Info
Comment: Nagios has been running slowly since 4:50am today (Nov. 22). After investigation, staff made changes around 12:30 today, and performance for Nagios is improved.
11/22/20 @ 06:03 AM
Status: Slow
Comment: Nagios is running very slowly. Staff are investigating.
11/10/20 @ 02:30 PM
Status: Available
11/10/20 @ 02:07 PM
Status: Unavailable
Comment: Users cannot log in to VMs (virtual machines) due to a provisioning issue that was detected around 1:40pm today. Staff are implementing a fix now.
11/10/20 @ 01:51 PM
Status: Partially Unavailable
Comment: Users may not be able to log in to VMs due to a provisioning issue that was detected around 1:40pm today. Staff are engaging to investigate and restore service.
11/10/20 @ 10:00 AM
Status: Available
11/09/20 @ 01:01 PM
Status: Info
Comment: Shibboleth was not working properly for logins to some services today (11/9) between 12:30pm and 12:48pm. Information Services staff identified the problem and have restored service. If you were not able to log into a service during this time, please try again now.
11/09/20 @ 12:51 PM
Status: Partially Unavailable
Comment: Login issues: We're receiving reports that people are unable to log in to a subset of services that use Shibboleth single sign-on. Staff are investigating the issue. ********** Separately, RT will be unavailable between 7am and 4pm on Saturday, November 7 while staff perform critical upgrades. Any emails sent to RT during this time will be saved for delivery when RT returns to service.
11/02/20 @ 09:13 AM
Status: Info
Comment: RT will be unavailable between 7am and 4pm on Saturday, November 7 while staff perform critical upgrades. Any emails sent to RT during this time will be saved for delivery when RT returns to service.
10/14/20 @ 08:58 AM
Status: Available
8/02/20 @ 12:42 PM
Status: Info
Comment: As of July 29, two-step login (Duo) is required for UO faculty, staff, and GEs to access any protected UO services, including Outlook, Canvas, Zoom, and many others. For more information, visit https://is.uoregon.edu/uo-does-duo.
7/28/20 @ 10:21 AM
Status: Info
Comment: Starting Wednesday, July 29, two-step login (Duo) is required for UO faculty, staff, and GEs to access any protected UO services, including Outlook, Canvas, Zoom, and many others. For more information, visit https://is.uoregon.edu/uo-does-duo.
7/28/20 @ 10:21 AM
Status: Info
Comment: Starting July 29, two-step login (Duo) is required for UO faculty, staff, and GEs to access any protected UO services, including Outlook, Canvas, Zoom, and many others. For more information, visit https://is.uoregon.edu/uo-does-duo.
6/15/20 @ 08:25 AM
Status: Available
6/08/20 @ 10:00 AM
Status: Info
Comment: The Mailman email list service (lists.uoregon.edu) will be unavailable on Friday, June 12, 9pm-10pm due to maintenance. During that time, messages sent to any email lists using this service will bounce.
5/29/20 @ 04:20 PM
Status: Available
5/27/20 @ 02:47 PM
Status: Info
Comment: An issue with Adobe Creative Cloud, in which some people were unable to log in, appears to have been resolved by Adobe around 1:30pm today (Wednesday, May 27).
5/27/20 @ 11:33 AM
Status: Partially Unavailable
Comment: Some people are reporting they can't log in to use Adobe Creative Cloud software. The issues may be intermittent. Other people aren't having trouble at all. Staff are investigating.
5/25/20 @ 09:28 AM
Status: Info
Comment: BitBucket was unavailable between approximately 8:15am and 9:22am on Monday, May 25.
5/25/20 @ 09:04 AM
Status: Partially Unavailable
Comment: BitBucket has been unavailable since approximately 8:15am today. When users attempt to access the service, they get the message, "git.uoregon.edu is unavailable". Staff are troubleshooting now in an effort to restore service.
5/25/20 @ 08:48 AM
Status: Partially Unavailable
Comment: BitBucket is unexpectedy unavailable. Staff are investigating.
4/03/20 @ 08:14 AM
Status: Available
4/02/20 @ 09:50 AM
Status: Available
Comment: lists.uoregon.edu (Mailman) has been returned to service.
4/02/20 @ 08:57 AM
Status: Unavailable
Comment: Email lists, also known as mailman.uoregon.edu, is unavailable. Staff are working to restore service.
12/06/19 @ 05:21 PM
Status: Available
12/05/19 @ 11:48 AM
Status: Available
Comment: The vendor reports that at 11:11am PT, they had resolved the issue where some two-step login users were not receiving codes via text message.
12/05/19 @ 10:08 AM
Status: Partially Unavailable
Comment: Two-step login: the vendor has notified us that some text messages are failing to some customers starting at 9:37am PT, and that they are working on resolving the issue.
10/19/19 @ 04:35 PM
Status: Available
10/19/19 @ 03:23 PM
Status: Partially Unavailable
Comment: Visitors to livehelp.uoregon.edu, the live chat service for the Technology Service Desk, are currently getting an alert from their web browsers that the site is insecure. Staff are working on the issue. As a temporary workaround, visitors can click "Advanced" and then choose to continue to the site. Alternatively, people can contact the Tech Desk by phone (541-346-4357) or through the UO Service Portal (https://service.uoregon.edu). More info on the Tech Desk is available at https://service.uoregon.edu/TDClient/KB/ArticleDet?ID=31704 .
10/19/19 @ 03:19 PM
Status: Partially Unavailable
Comment: Visitors to livehelp.uoregon.edu, the live chat service for the Technology Service Desk, are currently getting an alert from their web browsers that the site is insecure. As a temporary workaround, visitors can click "Advanced" and then choose to continue to the site. Alternatively, people can contact the Tech Desk by phone (541-346-4357) or through the UO Service Portal (https://service.uoregon.edu). More info on the Tech Desk is available at https://service.uoregon.edu/TDClient/KB/ArticleDet?ID=31704 . Staff will address the livehelp issue on Monday, Oct. 21.
10/19/19 @ 03:18 PM
Status: Partially Unavailable
Comment: Visitors to https://livehelp.uoregon.edu, the live chat service for the Technology Service Desk, are currently getting an alert from their web browsers that the site is insecure. As a temporary workaround, visitors can click "Advanced" and then choose to continue to the site. Alternatively, people can contact the Tech Desk by phone (541-346-4357) or through the UO Service Portal (https://service.uoregon.edu). More info on the Tech Desk is available at https://service.uoregon.edu/TDClient/KB/ArticleDet?ID=31704 . Staff will address the livehelp issue on Monday, Oct. 21.
10/19/19 @ 03:06 PM
Status: Partially Unavailable
Comment: Visitors to https://livehelp.uoregon.edu, the live chat service for the Technology Service Desk, are currently getting an alert from their web browsers that the site is insecure. As a temporary workaround, visitors can click "Advanced" and then choose to continue to the site. Staff will address this issue on Monday, Oct. 21.
8/26/19 @ 11:03 AM
Status: Available
8/26/19 @ 09:14 AM
Status: Info
Comment: The UO Service Portal (service.uoregon.edu) is running slowly. The vendor has acknowledged the issue and is working to restore service.