Status History

Microsoft Office 365

8/11/20 @ 09:00 AM
Status: Info
Comment: Some time between 9pm Monday, August 17 and 6am Tuesday, Aug. 18, members of the UO community may notice a brief service interruption for OneDrive and related Microsoft applications while UO staff work on Office 365. We expect any service outages to be very brief, and many people may not experience any interruption at all. However, services may be unavailable for up to 40 minutes per user.
8/04/20 @ 08:28 AM
Status: Available
8/02/20 @ 01:02 PM
Status: Info
Comment: Some time between 9pm Monday, August 3, and 6am Tuesday, Aug. 4, members of the UO community may notice a brief service interruption for OneDrive and related Microsoft applications while UO staff work on Office 365. We expect any service outages to be very brief, and many people may not experience any interruption at all. However, services may be unavailable for up to 40 minutes per user.
7/28/20 @ 03:48 PM
Status: Info
Comment: Between Monday, August 3 between 9:00pm PDT and 6:00am PDT the following day (Aug. 4), OneDrive and OneNote will be temporarily unavailable for 10 to 40 minutes while staff perform work.
7/21/20 @ 04:25 PM
Status: Available
7/21/20 @ 01:31 PM
Status: Info
Comment: Teams users report that custom tags are not working for everyone running Windows and some Mac users. The web version and mobile are working properly.
7/09/20 @ 08:36 AM
Status: Available
7/07/20 @ 10:10 AM
Status: Partially Unavailable
Comment: Some people are having issues with audio and video calls through Microsoft Teams. After attempting to join a call, they're getting an error message that says "Sorry, we couldn't connect you." Retrying has worked for some people. Also, the web version of teams is working for some people (via office.uoregon.edu).
5/29/20 @ 04:21 PM
Status: Available
5/26/20 @ 02:52 PM
Status: Info
Comment: If you had any issues with Microsoft Teams this afternoon (Tuesday, May 26), please try again now. We had received several reports of people getting the error message: "We can't access your content. Please refresh to try again." Teams is now working again for everyone who reported that error.
5/26/20 @ 02:00 PM
Status: Partially Unavailable
Comment: We've received a few reports of issues with Microsoft Teams. Specifically, several people are getting the error message: "We can't access your content. Please refresh to try again." Restarting Teams resolved the problem for some people but not others. UO staff have reported this to Microsoft. In the meantime, using the Teams app on a mobile device may work as a workaround for some people.
2/04/20 @ 08:37 AM
Status: Available
2/03/20 @ 03:45 PM
Status: Available
Comment: Based on user reports and information from Microsoft, we believe that Teams functionality has been restored.
2/03/20 @ 01:24 PM
Status: Partially Unavailable
Comment: Today (Feb. 2), some users are not able to connect to Teams, causing messages to fail. In some cases, chat history and "auto attendant" functionality may not be working. Quitting Teams and restarting the app helps in many cases. Microsoft is actively working to restore service, and they note that while this work continues, users may have challenges with chat access, team and channel access, calendar access, and Teams calls. Microsoft notes that the service has mostly recovered but there is "residual impact in some specific regions" of the world. They continue work to fully restore the service.
2/03/20 @ 09:53 AM
Status: Partially Unavailable
Comment: This morning (Feb. 2), some users are not able to connect to Teams, causing messages to fail. In some cases, chat history and "auto attendant" functionality may not be working. Quitting Teams and restarting the app helps in many cases. Microsoft is actively working to restore service, and they note that while this work continues, users may have challenges with chat access, team and channel access, calendar access, and Teams calls.
2/03/20 @ 09:06 AM
Status: Partially Unavailable
Comment: This morning (Feb. 2), some users are not able to connect to Teams, causing messages to fail. Quitting Teams and restarting the app helps in many cases. Microsoft put a fix in place at 7:58am, and they expected that fix to resolve the issue by 9:00am PST today.
2/03/20 @ 08:34 AM
Status: Partially Unavailable
Comment: This morning (Feb. 2), some instant messages sent from one Teams user to another are failing, and some users have not been able to log in to Teams. Quitting Teams and restarting the app helps in some cases. Microsoft has acknowledged the problems connecting to Teams and will provide an update on the issue shortly.
2/03/20 @ 08:06 AM
Status: Partially Unavailable
Comment: This morning (Feb. 2), some instant messages sent from one Teams user to another are failing, and some users have not been able to log in to Teams. Staff are working on the issue.
1/13/20 @ 04:21 PM
Status: Available
1/13/20 @ 04:14 PM
Status: Slow
Comment: We've received some reports of PowerPoint Online responding more slowly than normal. For example, a presentation may take around 30 seconds to load when opened in the online version of PowerPoint (via office.uoregon.edu). UO staff have reported the issue to Microsoft and will post updates here as they become available. In the meantime, if PowerPoint is installed on your computer, the workaround is to use that version.
1/13/20 @ 03:27 PM
Status: Slow
Comment: We've received some reports of PowerPoint Online responding more slowly than normal. For example, a PowerPoint presentation may take around 30 seconds to load. UO staff have reported the issue to Microsoft and will post updates here as they become available.
1/13/20 @ 03:24 PM
Status: Slow
Comment: We've received some reports of Powerpoint Online responding slower than normal. A slide deck may take around 30 seconds to load. UO staff have reported the issue to Microsoft and will post updates here as they become available.
7/19/19 @ 09:01 AM
Status: Available
7/08/19 @ 09:09 AM
Status: Available
7/02/19 @ 05:03 PM
Status: Available
Comment: Office 365, including OneDrive, was restored at approximately 4:36pm. Between 1:45pm and 4:36pm, some Office 365 users found that Microsoft services such as Teams and OneDrive were very slow or not responding. Microsoft's report at 3:19pm: "We've identified that a specific networking device responsible for Microsoft 365 connectivity was experiencing issues. We removed this device from active service rotation and we're beginning to see service improvement."
7/02/19 @ 03:03 PM
Status: Partially Unavailable
Comment: Microsoft is reporting that some people are affected by service degradations and outages of various services and features, including Teams, office.uoregon.edu, and others. UO staff are tracking the issue.
7/02/19 @ 01:58 PM
Status: Partially Unavailable
Comment: Microsoft reports that some people may be unable to access Office 365 services or features. We've received a few reports at UO of office.uoregon.edu being slow.
6/27/19 @ 04:30 PM
Status: Available
6/27/19 @ 03:44 PM
Status: Info
Comment: Our testing suggests that Office 365 (office.uoregon.edu) may now be accessible from off campus again. If you continue to have problems, please contact the Technology Service Desk through the UO Service Portal at https://service.uoregon.edu or by phone at 541-346-4357.
6/27/19 @ 03:44 PM
Status: Info
Comment: Our testing suggests that Office 365 may now be accessible from off campus again. If you continue to have problems, please contact the Technology Service Desk through the UO Service Portal at https://service.uoregon.edu or by phone at 541-346-4357.
6/27/19 @ 03:17 PM
Status: Partially Unavailable
Comment: We have received several reports that when a user logs in to office.uoregon.edu from off campus, they receive the error: "Our services aren't available right now We're working to restore all services as soon as possible. Please check back soon." Staff are investigating. As a temporary workaround, connecting to UO VPN (https://service.uoregon.edu/TDClient/Requests/ServiceDet?ID=19862) is allowing people to connect to office.uoregon.edu from off campus.
6/27/19 @ 03:01 PM
Status: Partially Unavailable
Comment: We have received several reports that when a user logs in to office.uoregon.edu from off-campus, they receive the error: "Our services aren't available right now We're working to restore all services as soon as possible. Please check back soon." Staff are investigating.
5/06/19 @ 11:38 AM
Status: Available
5/02/19 @ 02:54 PM
Status: Info
Comment: The vendor identified and corrected a configuration issue that prevented users from accessing OneDrive websites. Since that change, they have seen an increase in successful connections, an indication that the problem has been addressed. Staff continue to monitor the environment.
5/02/19 @ 02:54 PM
Status: Partially Unavailable
Comment: The vendor identified and corrected a configuration issue that prevented users from accessing OneDrive websites. Since that change, they have seen an increase in successful connections, an indication that the problem has been addressed. Staff continue to monitor the environment.
5/02/19 @ 01:54 PM
Status: Partially Unavailable
Comment: Some people are experiencing problems with OneDrive and related parts of Office 365, such as OneNote. Microsoft is working on the issue, which is affecting multiple universities.
5/02/19 @ 01:49 PM
Status: Partially Unavailable
Comment: Staff have noticed some issues with OneDrive team sites not loading in Office 365. Staff have reported the issue to Microsoft.
10/29/18 @ 09:12 AM
Status: Available
10/25/18 @ 04:34 PM
Status: Info
Comment: If you had trouble connecting to OneDrive or other Office 365 services earlier today, please try again now. Your access should now be restored. If you have any questions, please contact the Technology Service Desk through the UO Service Portal at https://service.uoregon.edu or by phone at 541-346-4357.
9/04/18 @ 12:48 PM
Status: Available
9/04/18 @ 09:35 AM
Status: Partially Unavailable
Comment: Some people are currently unable to access their UO OneDrive via office.uoregon.edu. Microsoft has acknowledged that there is an ongoing service degradation impacting some OneDrive users. Here is a recent status update from Microsoft: "Current status: We’ve connected the service to alternate, healthy, read-write infrastructure, which has mitigated impact for most of the users. We’re continuing to restore full functionality for the rest of the affected users." We will continue to post updates here as they become available.
8/27/18 @ 09:46 AM
Status: Available
8/23/18 @ 04:13 PM
Status: Info
Comment: Microsoft will be doing maintenance on UO's OneDrive service this Sunday, Aug. 26, starting at 5pm. During the maintenance, OneDrive files will be read-only (not editable). Microsoft expects files to be in read-only mode for 30 to 60 minutes, and in rare cases as long as 4 hours.
6/25/18 @ 09:02 AM
Status: Available
6/21/18 @ 09:29 AM
Status: Info
Comment: On Wednesday, June 20, from 5:30pm to 7pm, staff performed minor maintenance on Office 365, including OneDrive. No noticeable impacts were expected. However, if you notice any issues with OneDrive or other Office 365 apps after 7pm on Wednesday, please report them to the Technology Service Desk via the "Report an outage" form at service.uoregon.edu or by phone at 541-346-4357.
6/19/18 @ 09:17 AM
Status: Info
Comment: On Wednesday, June 20, from 5:30pm to 7pm, staff will be performing minor maintenance on Office 365, including OneDrive. We do not expect any noticeable impacts. However, if you notice any issues with OneDrive or other Office 365 apps after 7pm on Wednesday, please report them to the Technology Service Desk via the "Report an outage" form at service.uoregon.edu or by phone at 541-346-4357.
2/01/18 @ 12:56 PM
Status: Available
10/26/17 @ 04:19 PM
Status: Available
10/24/17 @ 12:07 PM
Status: Available
Comment: Microsoft reports that the issues logging in to their portal have been fixed. If you receive an error when attempting to log in to office.uoregon.edu, please clear your browser's cache.
10/24/17 @ 11:00 AM
Status: Partially Unavailable
Comment: Microsoft reports that some users are intermittently unable to sign in to portal.office.com. Users may encounter a blank page or may encounter a page that displays a general application error. As the issue is intermittent in nature, users may be able to successfully reload the page. For some users, signing out, closing the browser, reopening the browser, and signing back in may permanently resolve the issue. Microsoft is working to restore full service.
10/24/17 @ 10:58 AM
Status: Info
Comment: Some users report that they are intermittently unable to sign in to portal.office.com. Users may encounter a blank page or may encounter a page that displays a general application error. As the issue is intermittent in nature, users may be able to successfully reload the page. For some users, signing out, closing the browser, reopening the browser, and signing back in may permanently resolve the issue. Microsoft is working to restore full service.
10/24/17 @ 10:56 AM
Status: Partially Unavailable
Comment: Microsoft reports that users may be intermittently unable to sign in to portal.office.com. Users may encounter a blank page or may encounter a page that displays a general application error. As the issue is intermittent in nature, users may be able to successfully reload the page. For some users, signing out, closing the browser, reopening the browser, and signing back in may permanently resolve the issue. Microsoft is working to restore full service.
6/27/17 @ 10:29 AM
Status: Available
6/22/17 @ 09:27 AM
Status: Partially Unavailable
Comment: We believe the service degradation affecting OneDrive and Office 365 yesterday (6/21/17) has been resolved for virtually everyone on campus. Staff are currently working to confirm that.
6/21/17 @ 05:07 PM
Status: Partially Unavailable
Comment: Earlier we reported that OneDrive and most other Office 365 applications were unavailable at office.uoregon.edu. A resolution to this issue has rolled out to some accounts on campus and is still in the process of rolling out to others. We will provide additional information on Thursday morning (6/22/17).
6/21/17 @ 03:07 PM
Status: Partially Unavailable
Comment: Earlier we reported that OneDrive and most other Office 365 applications were unavailable at office.uoregon.edu. A resolution to this issue has rolled out to some accounts on campus and is still in the process of rolling out to others.
6/21/17 @ 12:16 PM
Status: Partially Unavailable
Comment: Earlier we reported that OneDrive and most other Office 365 applications were unavailable at office.uoregon.edu. A resolution to this issue is currently rolling out to accounts across campus.
6/21/17 @ 11:33 AM
Status: Partially Unavailable
Comment: Earlier we reported that OneDrive and most other Office 365 applications were unavailable at office.uoregon.edu. A resolution to this issue is currently in the works.
6/21/17 @ 11:29 AM
Status: Partially Unavailable
Comment: Earlier we reported that OneDrive and most other Office 365 applications were unavailable at office.uoregon.edu. A resolution to this issue is currently rolling out to accounts across campus.
6/21/17 @ 11:09 AM
Status: Partially Unavailable
Comment: OneDrive and most other Office 365 applications are currently unavailable at office.uoregon.edu. Staff expect a resolution to this issue within the next 30 minutes. If you have any questions, please contact the Technology Service Desk (techdesk@uoregon.edu; 541-346-4357).
6/21/17 @ 08:32 AM
Status: Partially Unavailable
Comment: We have received reports that OneDrive and other Office 365 applications are unavailable at office.uoregon.edu. Staff are working to resolve the issue. Workaround: use the Office applications installed on your computer.
5/24/17 @ 05:20 PM
Status: Available
5/24/17 @ 03:35 PM
Status: Partially Unavailable
Comment: We have received reports from users that the online version of Excel is failing to open files stored in the browser version of OneDrive. To work around this issue, download the Excel file from OneDrive to your computer and open that file with the version of Excel installed on your computer. Microsoft has confirmed that this is an issue and they are working to resolve the problem.