Status History

DuckDocs

10/04/21 @ 02:33 PM
Status: Available
9/29/21 @ 01:48 PM
Status: Info
Comment: On Saturday, Oct. 2, DuckDocs (OnBase) will be unavailable 7am-1pm. UO staff will perform intermediate maintenance as part of a larger upgrade process.
9/02/21 @ 01:08 PM
Status: Available
9/01/21 @ 09:57 AM
Status: Info
Comment: Perceptive is once again available. Earlier today, it wasn't allowing logins. OnBase was unaffected.
9/01/21 @ 09:45 AM
Status: Partially Unavailable
Comment: Perceptive users are currently unable to log in. They're getting the following error message: "Unable to verify user credentials. Contact your system administrator to verify that the authentication method is configured correctly. (4TVZ94:GSXWZP)" UO staff are working on the issue. OnBase is unaffected.
9/01/21 @ 09:44 AM
Status: Partially Unavailable
Comment: Perceptive users are currently unable to log in. UO staff are working on the issue. OnBase is unaffected.
7/16/21 @ 10:27 PM
Status: Available
7/12/21 @ 04:09 PM
Status: Info
Comment: DuckDocs (both OnBase and Perceptive) will be unavailable on Friday, July 16, from 7pm to midnight while UO staff perform maintenance.
6/11/21 @ 01:27 PM
Status: Available
6/10/21 @ 09:06 AM
Status: Available
Comment: DuckDocs' slow performance, which began on Wednesday, June 9, was resolved early this morning when Information Services staff made one more change during scheduled maintenance.
6/10/21 @ 08:43 AM
Status: Info
Comment: DuckDocs was running slowly starting Wednesday, June 9. Early this morning, Information Services staff made one more change that appears to have resolved the slow performance problems. Staff are working to verify that DuckDocs is performing normally.
6/10/21 @ 08:35 AM
Status: Slow
Comment: We’ve received several reports from DuckDocs users about continued performance issues in OnBase, including timeouts when importing documents and long load times. UO staff made changes early today, June 10, to address the problem. More information to come this morning.
6/09/21 @ 01:41 PM
Status: Slow
Comment: We’ve received several reports from DuckDocs users about continued performance issues in OnBase, including timeouts when importing documents and long load times. UO staff continue working to resolve those issues.
6/09/21 @ 12:27 PM
Status: Slow
Comment: DuckDocs is available again. However, it's unclear whether the performance issues are fully resolved. If you experience slowness in OnBase, please report it here: https://service.uoregon.edu/TDClient/2030/Portal/Requests/ServiceDet?ID=37210
6/09/21 @ 09:24 AM
Status: Unavailable
Comment: DuckDocs is currently unavailable. After encountering slow performance this morning, people are now unable to log in. UO staff continue working on the issue.
6/09/21 @ 09:00 AM
Status: Unavailable
Comment: This service is currently unavailable due to "workflow exception" messages and very slow performance. Information Services staff are engaged and troubleshooting it in an effort to restore service. The issue began at approximately 7:23am on June 9.
6/09/21 @ 08:53 AM
Status: Unavailable
Comment: This service is currently unavailable due to "workflow exception" messages and very slow performance. Information Services staff are engaged and troubleshooting it in an effort to restore service. The issue began at approximately 8:33am on June 9.
5/12/21 @ 02:08 PM
Status: Available
5/04/21 @ 09:42 AM
Status: Info
Comment: People who work with the Graduate School on GE PRFs did not get email notifications that PRFs are ready to be reviewed between 4/23 and early on 5/4. This may have also affected emails sent by the Grad School to students notifying them that a Notice of Appointment is ready for review in DuckWeb. If you work with PRFs from the Graduate School, please check your queue to ensure there are no PRFs waiting review or approval. If you are a student waiting on a Notice of Appointment, please check in DuckWeb.
5/04/21 @ 09:05 AM
Status: Partially Unavailable
Comment: People who work with the Graduate School on GE PRFs are not receiving email notifications that PRFs are ready to be reviewed. This may also affect emails sent by the Grad School to students notifying them that a Notice of Appointment is ready for review in DuckWeb. Staff are investigating the scope of the issue as well as the cause so service can be restored. The issue started on April 23. If you work with PRFs from the Graduate School, please check your queue to ensure there are no PRFs waiting review. If you are a student waiting on a Notice of Appointment, please check in DuckWeb.
5/04/21 @ 08:20 AM
Status: Partially Unavailable
Comment: People who work with the Graduate School on GE PRFs are not receiving email notifications that PRFs are ready to be reviewed. This may also affect emails sent by the Grad School to students notifying them that a Notice of Appointment is ready for review in DuckWeb. Staff are investigating the scope of the issue as well as the cause so service can be restored. The issue started on April 23. If you work with PRFs from the Graduate School, please check your queue to ensure there are no PRFs waiting review.
5/04/21 @ 08:12 AM
Status: Partially Unavailable
Comment: The GE workflow is not sending emails to notify submitters and approvers that PRFs are ready to be reviewed. This may also affect emails sent by the Grad School to students notifying them that a Notice of Appointment is ready for review in DuckWeb. Staff are investigating the scope of the issue as well as the cause so service can be restored. The issue began last week. If you work with PRFs from the Grad School, please check your queue to ensure there are no PRFs waiting review.
4/17/21 @ 01:54 PM
Status: Available
4/14/21 @ 09:08 AM
Status: Info
Comment: DuckDocs (both OnBase and Perceptive) will be unavailable on Saturday, April 17, from 7am to 7pm while UO staff perform maintenance.
4/14/21 @ 09:07 AM
Status: Available
Comment: DuckDocs (both OnBase and Perceptive) will be unavailable on Saturday, April 17, from 7am to 7pm while UO staff perform maintenance.
11/24/20 @ 09:25 AM
Status: Available
11/22/20 @ 07:06 AM
Status: Available
Comment: DuckDocs was restored at 7:05am. The GE workflows were not running between 5:40 and 7:04 this morning (Nov. 22), and other functionality in the OnBase version may have been impacted during that time, too.
11/22/20 @ 07:05 AM
Status: Available
Comment: The Perceptive version of DuckDocs was restored at 7:04am. The GE workflows were not running between 5:40 and 7:04 this morning (Nov. 22).
11/22/20 @ 06:54 AM
Status: Partially Unavailable
Comment: We have detected a problem that may be causing the GE workflow from running starting at approximately 6:30am. Staff are working to restore that service now.
11/22/20 @ 06:38 AM
Status: Partially Unavailable
Comment: We have detected a problem that may be causing the GE workflow from running starting at approximately 6:30am. Staff are looking into the issue.
10/19/20 @ 01:48 PM
Status: Info
Comment: DuckDocs (OnBase) users may experience an error stating "Server Error in '/IdentityProvider' Application. After parsing a value an unexpected character was encountered..." using the latest Chrome browser version in Mac OS and Windows. The following workaround is available while we await vendor resolution: - Type chrome://flags and hit enter in the address bar of the latest version of Chrome - disable Experimental Web Platform Features, and relaunch
10/15/20 @ 11:53 AM
Status: Info
Comment: We have received several reports of issues with logging in to the OnBase Web Client using Mac OS and the latest version of Chrome (86.0.4240.80 (Official Build) (x86_64)). If you experience this issue, the current workaround is to use an alternate browser like Firefox, Safari, or Internet Explorer.
10/15/20 @ 11:35 AM
Status: Info
7/13/20 @ 05:04 PM
Status: Available
7/13/20 @ 04:47 PM
Status: Partially Unavailable
Comment: DuckDocs OnBase is returning an error when you attempt to log in. Staff are investigating.
7/13/20 @ 09:11 AM
Status: Available
7/11/20 @ 01:41 PM
Status: Partially Unavailable
Comment: OnBase is now available, but Perceptive will continue to be unavailable until 7pm Saturday, July 11.
7/07/20 @ 08:47 AM
Status: Info
Comment: DuckDocs (both OnBase and Perceptive) will be unavailable on Saturday, July 11, from 7am to 7pm while staff perform maintenance.
7/06/20 @ 09:50 AM
Status: Available
7/01/20 @ 01:13 AM
Status: Available
Comment: This service was restored at approx. 12:20am on July 1.
6/30/20 @ 07:14 PM
Status: Unavailable
Comment: This service is unavailable. Users can log in and search for documents, but nothing is returned. Staff are investigating the root cause. The incident began at approximately 7:02pm.
6/30/20 @ 07:11 PM
Status: Unavailable
Comment: Staff are investigating the root cause. The incident began at approximately 7:02pm.
6/17/20 @ 05:47 PM
Status: Available
6/17/20 @ 11:31 AM
Status: Info
Comment: On Wednesday, June 17, the OnBase version of DuckDocs will be unavailable between 5:30pm and 7:30pm for scheduled work.
4/22/20 @ 01:11 PM
Status: Available
4/20/20 @ 02:08 PM
Status: Partially Unavailable
Comment: An issue has been identified with submitting Graduate Employee ePRFs. Please hold off on submitting new ePRFs at this time.
4/11/20 @ 12:06 AM
Status: Available
4/07/20 @ 08:28 AM
Status: Info
Comment: DuckDocs (both OnBase and Perceptive) will be unavailable on Friday, April 10 from 7pm to 11pm while staff perform maintenance. When the work is complete, staff will update this page.
4/03/20 @ 02:09 PM
Status: Available
4/03/20 @ 09:19 AM
Status: Partially Unavailable
Comment: The Perceptive version of DuckDocs is unavailable since Thursday, April 2. Today (Friday), staff have worked with the vendor to identify a solution and plan for that implementation. Please note that the OnBase version of DuckDocs is unaffected.
4/02/20 @ 01:12 PM
Status: Partially Unavailable
Comment: The Perceptive version of DuckDocs is unavailable. Staff are working to restore this service. The OnBase version of DuckDocs is unaffected.
4/02/20 @ 10:11 AM
Status: Partially Unavailable
Comment: The Perceptive version of DuckDocs is unavailable this morning. Staff are working to restore this and other services. The OnBase version of DuckDocs is unaffected.
4/02/20 @ 10:08 AM
Status: Partially Unavailable
Comment: The Perceptive version of DuckDocs is unavailable this morning. Staff are working to restore this and other services.
3/09/20 @ 12:49 PM
Status: Available
3/04/20 @ 04:02 PM
Status: Info
Comment: We believe DuckDocs (OnBase) is recovering from a issue that was causing it to crash whenever someone tried to use it. The issue began around 3pm today (Wednesday, March 4). Staff restarted services just before 4pm.
12/28/19 @ 08:37 AM
Status: Available
12/20/19 @ 11:28 AM
Status: Info
Comment: DuckDocs (both OnBase and Perceptive) will be unavailable from Friday, Dec. 27 at 7pm to Saturday, Dec. 28 at 12pm (noon) while staff perform maintenance. When the work is complete, staff will update this page.
11/30/19 @ 02:05 PM
Status: Available
11/25/19 @ 08:15 AM
Status: Info
Comment: DuckDocs (both OnBase and Perceptive) will be unavailable from Friday, Nov. 29 at 7:00pm to Saturday, Nov. 30 at 2:00pm while staff perform maintenance. When the work is complete, staff will update this page.
9/09/19 @ 09:12 AM
Status: Available
9/05/19 @ 04:25 PM
Status: Info
Comment: DuckDocs (both OnBase and Perceptive) will be unavailable from Friday, Sept. 6, at 7pm until Saturday, Sept. 7 at 12pm (noon) while staff perform maintenance. When the work is complete, staff will update this page.
8/13/19 @ 08:45 AM
Status: Available
8/07/19 @ 03:09 PM
Status: Info
Comment: The problem we reported earlier with form submission in DuckDocs (Perceptive) has been resolved. If you are currently logged in to Perceptive, please log out and log back in again before trying to submit any forms. If you attempted to submit any forms in Perceptive since around 11:45am yesterday (Tuesday, Aug. 6), please check the status of those forms. You may need to resubmit them now. For help with Perceptive, please submit a help request through the UO Service Portal at https://service.uoregon.edu/TDClient/Requests/ServiceDet?ID=19365.
8/07/19 @ 11:17 AM
Status: Partially Unavailable
Comment: Form submission is not working properly in DuckDocs (Perceptive). Staff are working to restore service.
7/29/19 @ 09:02 AM
Status: Available
7/25/19 @ 12:05 PM
Status: Info
Comment: The forms portion of DuckDocs Perceptive was unavailable from about 10:38am to 11:08am today (Thursday, July 25).
7/25/19 @ 10:52 AM
Status: Partially Unavailable
Comment: The forms portion of DuckDocs Perceptive is unavailable. Anyone trying to load the GE ePRF form gets a spinning wheel and eventually an error. Staff are working on the issue.
7/19/19 @ 08:42 AM
Status: Available
7/15/19 @ 10:02 AM
Status: Available
Comment: The login problem and other errors were resolved by 9:08am on Monday, July 15.
7/15/19 @ 08:48 AM
Status: Partially Unavailable
Comment: This morning (7/15), some DuckDocs users are not able to log in, and some users are receiving the error, "Unexpected error communicating with ImageNow Server 'ecms.uoregon.edu' on port 6000." Staff are working to restore service.
5/24/19 @ 10:37 PM
Status: Available
5/21/19 @ 07:47 AM
Status: Info
Comment: DuckDocs was unavailable this morning (Tuesday, May 21) from about 6am to 7:30am.
5/21/19 @ 06:30 AM
Status: Unavailable
Comment: DuckDocs has been unavailable since about 6am today (Tuesday, May 21) due to unexpected impacts of planned maintenance. Staff are working to restore service.
3/25/19 @ 10:05 AM
Status: Available
3/21/19 @ 04:22 PM
Status: Info
Comment: DuckDocs was briefly unavailable this afternoon. Specifically, a couple of people reported being unable to log in to Perceptive. Staff have now resolved the issue.
3/21/19 @ 04:22 PM
Status: Briefly Unavailable
Comment: DuckDocs was briefly unavailable this afternoon. Specifically, a couple of people reported being unable to log in to Perceptive. Staff have now resolved the issue.
9/25/18 @ 09:31 AM
Status: Available
9/11/18 @ 11:33 AM
Status: Info
Comment: DuckDocs will be effectively unavailable on Tuesday, Sept. 18, from 7pm to 9pm. Although you may still be able to log in to DuckDocs during that maintenance, the application will not actually allow you to use it.
9/10/18 @ 09:05 AM
Status: Available
9/07/18 @ 09:12 AM
Status: Info
Comment: DuckDocs will be effectively unavailable from Friday, Sept. 7, at 7pm until Sunday, Sept. 9 at 10am while staff perform maintenance. Although users will still be able to log in to DuckDocs during that maintenance, we don't recommend using it during that time because some fundamental functions won't be working.
6/28/18 @ 01:12 PM
Status: Available
6/28/18 @ 12:52 PM
Status: Unavailable
Comment: Multiple services are currently experiencing service outages or degradations, including possible intermittent outages. Staff are working on the issue.
6/19/18 @ 08:20 AM
Status: Available
6/15/18 @ 04:35 PM
Status: Available
Comment: Users were not able to log in to ecmsfiller.uoregon.edu on Friday, June 15 between 2:30pm and 4:20pm PDT. Staff have resolved the issue.
5/29/18 @ 10:00 AM
Status: Available
5/25/18 @ 12:01 PM
Status: Info
Comment: We received a report at 9:50am about login problems with DuckDocs. Users were receiving the message, "The network connection to ImageNow Server has been disconnected." The issue appears to have been related to maintenance at 7am-7:30am today (Friday, May 25). Staff restored service by 10:30am.
2/05/18 @ 10:08 AM
Status: Available
2/01/18 @ 01:55 PM
Status: Info
Comment: Some database-reliant services have been intermittently unavailable. This may affect DuckDocs. Staff are working on the issue.
2/01/18 @ 01:54 PM
Status: Info
Comment: Some database-reliant services have been intermittently unavailable. This may affect DuckDocsb. Staff are working on the issue.
2/01/18 @ 12:55 PM
Status: Available
1/31/18 @ 02:10 PM
Status: Info
Comment: We're receiving reports from users about some database-reliant services being intermittently unavailable. This may affect DuckDocs. Staff are working on the issue.
12/04/17 @ 09:27 AM
Status: Available
11/28/17 @ 04:02 PM
Status: Info
Comment: This service will be unavailable from 7:00pm on Friday, Dec. 1 to 7:00am on Monday, Dec. 4 for upgrades
11/22/17 @ 08:34 AM
Status: Info
Comment: Lookups and sorting will be unavailable between 7:00pm on Friday, Dec. 1 to 7:00am on Monday, Dec. 4
9/18/17 @ 08:49 AM
Status: Available
9/15/17 @ 09:15 AM
Status: Info
Comment: DuckDocs has a new weekly maintenance window on Fridays from 7pm to 9pm. The service will be unavailable during that time.
9/15/17 @ 08:59 AM
Status: Info
Comment: From Friday, Sept. 15, at 7pm until Sunday, Sept. 17 at 8am, DuckDocs users will be unable to submit new PRFs while staff perform maintenance on Banner.
9/11/17 @ 02:55 PM
Status: Available
9/08/17 @ 11:45 AM
Status: Info
Comment: This service is unavailable every Friday between 7:00pm and 9:00pm for weekly maintenance.
8/23/17 @ 09:32 AM
Status: Available
8/23/17 @ 09:31 AM
Status: Available
Comment: Staff are working on the issue.
8/23/17 @ 07:59 AM
Status: Unavailable
Comment: Staff are working on the issue.