Update on the partial outage affecting logins to UO Microsoft services and the UO Service Portal:

• About 6,300 accounts are affected.
• All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others.
  • Teams calling dial pads are missing for some people. UO staff are working to identify those accounts and restore service.
  • Some people are reporting that they've lost access to certain Teams channels. UO staff are investigating.
  • Other Microsoft services may simply take some time to fully restore (15 minutes or longer).
• Affected accounts were also unable to receive email from external senders since the problem began. UO staff have initiated a process to restore their mail flow.
• Affected users are still unable to access the UO Service Portal. To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
• This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.

Update on the partial outage affecting logins to UO Microsoft services and the UO Service Portal:

• About 6,300 accounts were affected.
• All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others. However, some people are reporting that their Teams calling dial pads are missing or that they've lost access to certain Teams channels. UO staff are investigating. Other Microsoft services may simply take some time to fully restore (15 minutes or longer).
• UO staff have initiated a process to restore mail flow for affected accounts, which had been unable to receive email from external senders since the problem began.
• Affected users are still unable to access the UO Service Portal. To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
• This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.

Many people at the UO are currently unable to log in to many services, including UOmail, Teams, and others. UO staff believe that this is related to yesterday's (June 5) maintenance on our Duck ID system. Update: UO staff have now determined that about 6,300 accounts are impacted. Around 9:45am, staff initiated a process to restore service for all remaining affected accounts. After each account is restored, it may still take 15 minutes or longer for Microsoft services to fully restore.

Many people at the UO are currently unable to log in to many services, including UOmail, Teams, and others. UO staff believe that this is related to yesterday's (June 5) maintenance on our Duck ID system. Around 8:50am, UO staff initiated a process to restore service for about 1,100 affected accounts. After each account is restored, it may still take 15 minutes or longer for Microsoft services to fully restore.

Many people at the UO are currently unable to log in to many services, including UOmail, Teams, and others. UO staff believe that this is related to yesterday's (June 5) maintenance on our Duck ID system. Around 8:50am, UO staff initiated a process to restore service for affected accounts. After each account is restored, it may still take 15 minutes or longer for Microsoft services to fully restore.

Many people at the UO are currently unable to log in to many services, including UOmail, Teams, and others. UO staff believe that this is related to yesterday's (June 5) maintenance on our Duck ID system. Around 8:50am, UO staff initiated a process to restore service for affected accounts.

Many people at the UO are currently unable to log in to Microsoft services, including UOmail, Teams, and others. UO staff believe that this is related to yesterday's (June 5) maintenance on our Duck ID system, separate from yesterday's widespread Microsoft service degradations. UO staff are working to restore access as quickly as possible, and have enlisted help from our Duck ID vendor.

Many people at the UO are currently unable to log in to Microsoft services, including UOmail, Teams, and others. UO staff believe that this is related to yesterday's (June 5) maintenance on our Duck ID system, separate from yesterday's widespread Microsoft service degradations. UO staff are working to restore access as quickly as possible, and have enlisted help from our Duck ID vendor.

This evening (Monday, June 5), the Duck ID Account Management website (duckid.uoregon.edu) will be unavailable while our Duck ID vendor performs maintenance. The work will begin at 7:00 p.m. Pacific Time and is expecting to take about one hour.