Update on the partial outage affecting incoming email and logins to many UO services:
About 6,300 accounts are affected.
Services impacted include UOmail, Teams, and other Microsoft services, as well as the UO Service Portal, and possible others.
All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others, with a few caveats:
Teams calling dial pads are missing for some people. UO staff have identified about 1,600 affected accounts and are working to restore service.
Some people are reporting that they've lost access to certain Teams channels. UO staff have requested Microsoft's help to resolve this.
Other Microsoft services may simply take time to fully restore (30 minutes or longer). If you initially get an error message saying you don't have a license, try again in a few minutes.
Affected accounts may still be unable to receive some email messages — specifically, emails from any non-UOmail account, including UO mailing lists, Webmail accounts, and external senders. UO staff have initiated a process to restore inbound mail flow, which may take several hours.
Affected users are still unable to log in to the UO Service Portal. To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.
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Separately, the Mailman email list service will be unavailable Wednesday, June 7, from 5am-7am while UO staff perform maintenance. UO email lists at lists.uoregon.edu will be unavailable during that time. Emails sent to those lists are expected to bounce.
Partially Unavailable
Update on the partial outage affecting logins to UO Microsoft services and the UO Service Portal:
About 6,300 accounts are affected.
All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others, with a few caveats:
Teams calling dial pads are missing for some people. UO staff are working to identify those accounts and restore service.
Some people are reporting that they've lost access to certain Teams channels. UO staff are investigating.
Other Microsoft services may simply take some time to fully restore (30 minutes or longer). If you initially get an error message saying your don't have a license, try again in a few minutes.
Affected accounts were also unable to receive some emails since the problem began. UO staff have initiated a process to restore their mail flow.
Affected users are still unable to log in to the UO Service Portal. To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.
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Separately, the Mailman email list service will be unavailable Wednesday, June 7, from 5am-7am while UO staff perform maintenance. UO email lists at lists.uoregon.edu will be unavailable during that time. Emails sent to those lists are expected to bounce.
Partially Unavailable
Update on the partial outage affecting logins to UO Microsoft services and the UO Service Portal:
About 6,300 accounts are affected.
All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others, with a few caveats:
Some people are reporting an error saying they don't have a license. UO staff are investigating.
Teams calling dial pads are missing for some people. UO staff are working to identify those accounts and restore service.
Some people are reporting that they've lost access to certain Teams channels. UO staff are investigating.
Other Microsoft services may simply take some time to fully restore (30 minutes or longer).
Affected accounts were also unable to receive some emails since the problem began. UO staff have initiated a process to restore their mail flow.
Affected users are still unable to log in to the UO Service Portal. To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.
*********
Separately, the Mailman email list service will be unavailable Wednesday, June 7, from 5am-7am while UO staff perform maintenance. UO email lists at lists.uoregon.edu will be unavailable during that time. Emails sent to those lists are expected to bounce.
Partially Unavailable
Update on the partial outage affecting logins to UO Microsoft services and the UO Service Portal:
About 6,300 accounts are affected.
All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others, with a few caveats:
Some people are reporting an error saying they don't have a license. UO staff are investigating.
Teams calling dial pads are missing for some people. UO staff are working to identify those accounts and restore service.
Some people are reporting that they've lost access to certain Teams channels. UO staff are investigating.
Other Microsoft services may simply take some time to fully restore (15 minutes or longer).
Affected accounts were also unable to receive some emails since the problem began. UO staff have initiated a process to restore their mail flow.
Affected users are still unable to log in to the UO Service Portal. To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.
*********
Separately, the Mailman email list service will be unavailable Wednesday, June 7, from 5am-7am while UO staff perform maintenance. UO email lists at lists.uoregon.edu will be unavailable during that time. Emails sent to those lists are expected to bounce.
Partially Unavailable
Update on the partial outage affecting logins to UO Microsoft services and the UO Service Portal:
About 6,300 accounts are affected.
All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others.
Teams calling dial pads are missing for some people. UO staff are working to identify those accounts and restore service.
Some people are reporting that they've lost access to certain Teams channels. UO staff are investigating.
Other Microsoft services may simply take some time to fully restore (15 minutes or longer).
Affected accounts were also unable to receive some emails since the problem began. UO staff have initiated a process to restore their mail flow.
Affected users are still unable to log in to the UO Service Portal. To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.
*********
Separately, the Mailman email list service will be unavailable Wednesday, June 7, from 5am-7am while UO staff perform maintenance. UO email lists at lists.uoregon.edu will be unavailable during that time. Emails sent to those lists are expected to bounce.
Partially Unavailable
Update on the partial outage affecting logins to UO Microsoft services and the UO Service Portal:
About 6,300 accounts are affected.
All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others.
Teams calling dial pads are missing for some people. UO staff are working to identify those accounts and restore service.
Some people are reporting that they've lost access to certain Teams channels. UO staff are investigating.
Other Microsoft services may simply take some time to fully restore (15 minutes or longer).
Affected accounts were also unable to receive email from external senders since the problem began. UO staff have initiated a process to restore their mail flow.
Affected users are still unable to log in to the UO Service Portal. To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.
*********
Separately, the Mailman email list service will be unavailable Wednesday, June 7, from 5am-7am while UO staff perform maintenance. UO email lists at lists.uoregon.edu will be unavailable during that time. Emails sent to those lists are expected to bounce.
Partially Unavailable
Update on the partial outage affecting logins to UO Microsoft services and the UO Service Portal:
About 6,300 accounts are affected.
All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others.
Teams calling dial pads are missing for some people. UO staff are working to identify those accounts and restore service.
Some people are reporting that they've lost access to certain Teams channels. UO staff are investigating.
Other Microsoft services may simply take some time to fully restore (15 minutes or longer).
Affected accounts were also unable to receive email from external senders since the problem began. UO staff have initiated a process to restore their mail flow.
Affected users are still unable to access the UO Service Portal. To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.
*********
Separately, the Mailman email list service will be unavailable Wednesday, June 7, from 5am-7am while UO staff perform maintenance. UO email lists at lists.uoregon.edu will be unavailable during that time. Emails sent to those lists are expected to bounce.
Partially Unavailable
Update on the partial outage affecting logins to UO Microsoft services and the UO Service Portal:
About 6,300 accounts are affected.
All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others. However, some people are reporting that their Teams calling dial pads are missing or that they've lost access to certain Teams channels. UO staff are investigating. Other Microsoft services may simply take some time to fully restore (15 minutes or longer).
UO staff have initiated a process to restore mail flow for affected accounts, which had been unable to receive email from external senders since the problem began.
Affected users are still unable to access the UO Service Portal. To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.
*********
Separately, the Mailman email list service will be unavailable Wednesday, June 7, from 5am-7am while UO staff perform maintenance. UO email lists at lists.uoregon.edu will be unavailable during that time. Emails sent to those lists are expected to bounce.
Partially Unavailable
Update on the partial outage affecting logins to UO Microsoft services and the UO Service Portal:
About 6,300 accounts were affected.
All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others. However, some people are reporting that their Teams calling dial pads are missing or that they've lost access to certain Teams channels. UO staff are investigating. Other Microsoft services may simply take some time to fully restore (15 minutes or longer).
UO staff have initiated a process to restore mail flow for affected accounts, which had been unable to receive email from external senders since the problem began.
Affected users are still unable to access the UO Service Portal. To reach tech support, please contact the Technology Service Desk by phone (541-346-4357) or live chat. Please note that support volumes are currently high.
This outage was inadvertently caused by yesterday's (June 5) vendor maintenance on our Duck ID system.
*********
Separately, the Mailman email list service will be unavailable Wednesday, June 7, from 5am-7am while UO staff perform maintenance. UO email lists at lists.uoregon.edu will be unavailable during that time. Emails sent to those lists are expected to bounce.
Partially Unavailable
Many people at the UO are currently unable to log in to many services, including UOmail, Teams, and others. UO staff believe that this is related to yesterday's (June 5) maintenance on our Duck ID system. Update: UO staff have now determined that about 6,300 accounts are impacted. Around 9:45am, staff initiated a process to restore service for all remaining affected accounts. After each account is restored, it may still take 15 minutes or longer for Microsoft services to fully restore.
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Separately, the Mailman email list service will be unavailable Wednesday, June 7, from 5am-7am while UO staff perform maintenance. UO email lists at lists.uoregon.edu will be unavailable during that time. Emails sent to those lists are expected to bounce.
