Service Status History

The UO's Eugene campus community should expect network disruptions on Wednesday, August 7, during annual power testing by Campus Planning and Facilities Management (CPFM).

• Expect: Intermittent campuswide network outages. Network services will typically resume shortly after power has been restored.
• Possible: Localized lingering network outages may occur if network devices fail. If so, Information Services staff will post notices here, on the IT Service Status website. Recovery from any such device failures will begin after CPFM has completed all testing, and could take a day or longer. 

Please see the CPFM website for the testing schedule and other details. This work was also announced in Oregon News.

UO Secure Wi-Fi experienced a partial outage through the weekend and into Monday as an unintended side effect of the maintenance on Saturday, August 3. The outage was resolved around 3:15 pm on Monday, August 5th. 

Most devices should now connect successfully to UO Secure. If that doesn't work, please try the following:

• Option 1: Restart your device.
• Option 2: Reinstall certificates for UO Secure.
  • Go to your device's Wi-Fi settings.
  • Forget or remove UO Secure.
  • Connect to the UO WiFi Setup network and follow the on-screen instructions to accept certificates and reconnect to UO Secure.

We apologize for any inconvenience you may have experienced. Information Services will do an after-action review to identify ways to prevent such problems from occurring in the future.

UO Secure Wi-Fi experienced a partial outage through the weekend and into Monday as an unintended side effect of the maintenance on Saturday, August 3. The outage was resolved around 3:15 pm on Monday, August 5th. We apologize for any inconvenience you may have experienced.

Most devices should now connect successfully to UO Secure. If that doesn't work, please try the following:

• Option 1: Restart your device.
• Option 2: Reinstall certificates for UO Secure.
  • Go to your device's Wi-Fi settings.
  • Forget or remove UO Secure.
  • Connect to the UO WiFi Setup network and follow the on-screen instructions to accept certificates and reconnect to UO Secure.

UO Secure Wi-Fi experienced a partial outage through the weekend and into Monday as an unintended side effect of the maintenance on Saturday, August 3. The outage was resolved around 3:15 pm on Monday, August 5th.

Most devices should now connect successfully to UO Secure. If that doesn't work, please try the following:

• Option 1: Restart your device.
• Option 2: Reinstall certificates for UO Secure.
  • Go to your device's Wi-Fi settings.
  • Forget or remove UO Secure.
  • Connect to the UO WiFi Setup network and follow the on-screen instructions to accept certificates and reconnect to UO Secure.

We're receiving reports that UO Secure wireless is partially unavailable. Some impacted users may be connected but unable to reach the internet, while others are unable to connect at all. Staff are working to restore service.

A solution that has worked for some users is to reinstall certificates for UO Secure by performing the following steps:

1. Go into your device's wi-fi settings
2. Forget or remove UO Secure
3. Connect to UO WiFi Setup and follow the on-screen instructions to accept certificates and reconnect to UO Secure

If you're still not able to connect, UO Guest wireless is available as a workaround.

We're receiving reports that UO Secure wireless is partially unavailable. Some impacted users may be connected but unable to reach the internet, while others are unable to connect at all. Staff are engaged. Those impacted may benefit from using a workaround:

• Connect to UO Guest wireless instead, or
• Try reinstalling certificates for UO Secure by performing the following steps:
  • Go into your device's wi-fi settings
  • Forget or remove UO Secure
  • Connect to UO WiFi Setup and follow the on-screen instructions to accept certificates and reconnect to UO Secure

We're receiving reports that UO Secure wireless is partially unavailable. Some impacted users may be connected but unable to reach the internet, while others are unable to connect at all. Staff are engaged.

Resolved network outage August 1, 2024: We received widespread reports of network connectivity issues around 2:30pm. The outage was short and connectivity restored within minutes. Staff have confirmed the cause was an outside internet connection interruption. Link Oregon reported their peering with Seattle was briefly disrupted.

On Saturday, August 3, from 10:00 a.m. to 7:00 p.m., UO staff will perform extended daytime maintenance on the critical back-end service called Active Directory as part of an essential update process. This work has the potential to cause broad disruptions to UO services, from computer logins to email flow, access to Wi-Fi and UO VPN, and numerous applications. Also, we recommend that you avoid changing your password during the maintenance. Learn more at Oregon News (formerly Around the O).

On Saturday, August 3, from 10:00 a.m. to 7:00 p.m., UO staff will perform extended daytime maintenance on the critical back-end service called Active Directory as part of an essential update process. This work has the potential to cause broad disruptions to UO services, from computer logins to email flow, access to Wi-Fi and UO VPN, and numerous applications. Also, we recommend that you avoid changing your password during the maintenance. Learn more at Oregon News (formerly Around the O).