Status History

Email: IMAP/POP

7/19/19 @ 10:26 AM
Status: Available
7/16/19 @ 02:31 PM
Status: Available
Comment: Mail delivery to email addresses at Microsoft domains such as outlook.com, hotmail.com, and live.com has been restored.
7/10/19 @ 03:36 PM
Status: Partially Unavailable
Comment: Currently, messages sent from uoregon.edu email addresses to email addresses at Microsoft domains -- such as outlook.com, hotmail.com, and live.com -- are being rejected by Microsoft and returned to the sender. Information Services and Microsoft staff have been working to restore email delivery, and that is expected some time between 2:30pm on Thursday, July 11, and 2:30pm on Friday, July 12.
7/09/19 @ 12:09 PM
Status: Partially Unavailable
Comment: Currently, many messages sent from uoregon.edu email addresses to email addresses at Microsoft domains -- such as hotmail.com, outlook.com, and live.com -- are being rejected by Microsoft and returned to the sender. UO staff have contacted Microsoft to pursue restoration of email delivery.
7/09/19 @ 09:17 AM
Status: Available
5/24/19 @ 10:37 PM
Status: Available
5/24/19 @ 09:27 AM
Status: Partially Unavailable
Comment: We're receiving reports of people having trouble logging into IMAP/Webmail. Staff are working on the issue.
5/20/19 @ 09:17 AM
Status: Available
5/17/19 @ 01:10 PM
Status: Info
Comment: Outgoing mail delivery (via smtp.uoregon.edu) experienced intermittent delays yesterday evening (Thursday, May 16).
5/06/19 @ 10:52 AM
Status: Available
5/02/19 @ 11:30 AM
Status: Available
Comment: Email messages to email addresses at Microsoft domains -- such as outlook.com, hotmail.com, and live.com -- are now working properly. Testing confirmed the issue has been fixed at 11:25am.
5/02/19 @ 08:24 AM
Status: Partially Unavailable
Comment: Currently, many messages sent from uoregon.edu email addresses to email addresses at Microsoft domains -- such as outlook.com, hotmail.com, and live.com -- are being rejected by Microsoft and returned to the sender. Information Services and Microsoft staff have been working to restore email delivery, and that is expected some time between 4am on Friday, May 3 and 4am on Saturday, May 4.
5/01/19 @ 05:54 PM
Status: Partially Unavailable
Comment: Currently, many messages sent from uoregon.edu email addresses to email addresses at Microsoft domains -- such as outlook.com, hotmail.com, and live.com -- are being rejected by Microsoft. We expect Microsoft to resolve this issue within about 24 hours. In addition, the website for spam filtering options, proofpoint.uoregon.edu, is not working. Spam filtering itself continues to work.
5/01/19 @ 04:22 PM
Status: Partially Unavailable
Comment: Currently, many messages sent from uoregon.edu email address to email addresses at Microsoft domains -- such as outlook.com, hotmail.com, and live.com -- are being rejected by Microsoft. We expect Microsoft to resolve this issue within about 24 hours.
5/01/19 @ 11:56 AM
Status: Partially Unavailable
Comment: Currently, many messages sent from uoregon.edu email address to email addresses at Microsoft domains -- such as outlook.com, hotmail.com, and live.com -- are being rejected by Microsoft. Staff are investigating the issue.
4/01/19 @ 09:18 AM
Status: Available
3/27/19 @ 11:59 AM
Status: Info
Comment: If you were having trouble logging in to your IMAP email this morning (Wednesday, March 27), please try again now. There was an issue from about 6:45am to 10:35am that was preventing some users from logging in.
3/27/19 @ 10:31 AM
Status: Partially Unavailable
Comment: Some people are having trouble logging in to Webmail this morning. Staff suspect that other IMAP users may also be affected. Staff are working to restore service.
3/04/19 @ 08:37 AM
Status: Available
2/25/19 @ 04:21 PM
Status: Info
Comment: On Sunday, Feb. 24, staff received reports that many users had been unable to send or receive email through Webmail or email programs on their computers (via IMAP) starting some time late on Friday, Feb. 22. That issue is believed to have been resolved around 11am on Sunday. About 3,700 people are believed to have been affected. During the service degradation, email messages sent to those people would have bounced; senders should have received bounce notifications. If you continue to have problems, please report them via the "Report an outage" page in the UO Service Portal (https://service.uoregon.edu).
1/08/19 @ 10:30 AM
Status: Available
1/04/19 @ 11:09 AM
Status: Available
Comment: Users should now be able to log in to read and send email after an unplanned service outage that was first reported at 8:14am today (1/4/19).
1/04/19 @ 10:05 AM
Status: Info
Comment: Users should now be able to log in to read and send email after an unplanned service outage that was first reported at 8:14am today (1/4/19).
1/04/19 @ 09:18 AM
Status: Unavailable
Comment: Based on user reports and troubleshooting, users are not currently able to connect to send or receive email. Staff are working to restore service. The problem was first reported at 8:14am today (1/4/19).
1/04/19 @ 09:02 AM
Status: Partially Unavailable
Comment: Some Thunderbird users are not able to log in to email this morning. Staff are investigating the issue so that service can be restored.
12/06/18 @ 10:36 AM
Status: Available
12/06/18 @ 10:30 AM
Status: Partially Unavailable
Comment: We're receiving reports of issues with delivery of email messages to UO accounts. Staff are working on the issue.
12/06/18 @ 10:27 AM
Status: Partially Unavailable
Comment: We're receiving reports of issues with SMTP (delivery of email messages to UO accounts). Staff are working on the issue.
11/19/18 @ 09:06 AM
Status: Available
11/15/18 @ 09:58 AM
Status: Info
Comment: This morning's (11/15) issue affecting Exchange users who use Thunderbird has been resolved.
11/15/18 @ 09:26 AM
Status: Partially Unavailable
Comment: We're receiving reports of error messages from Exchange users who use Thunderbird. One sample error message is: "Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors." Staff are working on the issue. In the meantime, as a workaround, please use the Outlook Web App (outlook.uoregon.edu).
11/05/18 @ 01:18 PM
Status: Available
10/25/18 @ 08:20 PM
Status: Info
Comment: On Tuesday, Oct. 30, between 5am and 7am, the IMAP/POP email service will be unavailable. Specifically, users won't be able to read or send messages. Message delivery will be delayed until after 7am. If you have any questions, please contact the Technology Service Desk at https://service.uoregon.edu or 541-346-4357.
9/27/18 @ 03:27 PM
Status: Available
9/27/18 @ 02:35 PM
Status: Partially Unavailable
Comment: IMAP/POP is experiencing a service degradation in that incoming email is getting delivered more slowly than usual. This affects people with accounts on this service. Staff are working to restore service.
9/27/18 @ 12:55 PM
Status: Partially Unavailable
Comment: IMAP/POP is experiencing a service degradation, which affects incoming email to people with accounts on this service. Staff are working to restore service.
5/19/18 @ 12:44 PM
Status: Available
5/17/18 @ 09:51 AM
Status: Info
Comment: In the early morning hours of Saturday, May 19, from midnight until 7am, IMAP/POP email may be affected multiple times during work on the campus network as part of a large-scale network redesign and upgrade project. Email messages sent within campus will not be affected. Only email messages sent to and from campus may be delayed. In the best case, no interruptions will occur. In the worst case, the university will experience three interruptions of up to one hour each during this work period.
2/01/18 @ 11:28 AM
Status: Available
1/29/18 @ 04:18 PM
Status: Partially Unavailable
Comment: IMAP is still experiencing a service degradation. Email programs be intermittently unable to retrieve messages for IMAP email accounts. Staff are working on the issue.
1/26/18 @ 04:47 PM
Status: Partially Unavailable
Comment: IMAP is still experiencing a service degradation. Email programs be intermittently unable to retrieve messages for IMAP email accounts. Staff are working on the issue.
1/23/18 @ 04:39 PM
Status: Partially Unavailable
Comment: IMAP is still experiencing a service degradation. Email programs be intermittently unable to retrieve messages for IMAP email accounts. Staff are working on the issue.
1/23/18 @ 11:06 AM
Status: Partially Unavailable
Comment: IMAP is currently experiencing a service degradation. During high-usage times, some connection attempts are timing out, temporarily preventing the retrieval of email. Staff are working on the issue.
8/25/17 @ 12:03 PM
Status: Available
8/24/17 @ 12:09 PM
Status: Info
Comment: In the early morning hours of Friday, August 25, from midnight until 7am, IMAP/POP email may be affected multiple times during work on the campus network as part of a large-scale network redesign and upgrade project. Email messages sent within campus will not be affected. Only email messages sent to and from campus may be delayed. In the best case, no interruptions will occur. In the worst case, the university will experience three interruptions of up to one hour each during this work period.
8/24/17 @ 12:07 PM
Status: Available
Comment: In the early morning hours of Friday, August 25, from midnight until 7am, IMAP/POP email may be affected multiple times during work on the campus network as part of a large-scale network redesign and upgrade project. Email messages sent within campus will not be affected. Only email messages sent to and from campus may be delayed. In the best case, no interruptions will occur. In the worst case, the university will experience three interruptions of up to one hour each during this work period.
10/17/16 @ 03:37 PM
Status: Available
10/17/16 @ 12:28 PM
Status: Unavailable
Comment: This service is currently unavailable. (IMAP and POP services are offline.) Staff are engaged in the incident and are working to restore service.
10/17/16 @ 12:23 PM
Status: Unavailable
Comment: We have received reports that this service is not responding. Staff are engaged to resolve the issue.
4/11/16 @ 07:38 AM
Status: Available
4/04/16 @ 02:17 PM
Status: Info
Comment: On Friday, April 8, from 7pm to 11pm, IMAP/POP email accounts will be unavailable due to maintenance. If you have any questions, please contact the Technology Service Desk (techdesk@uoregon.edu; 541-346-4357).
4/04/16 @ 02:14 PM
Status: Info
Comment: On Friday, April 8, from 7pm to 11pm, IMAP/POP email will be unavailable due to maintenance. If you have any questions, please contact the Technology Service Desk (techdesk@uoregon.edu; 541-346-4357).
11/08/15 @ 07:11 AM
Status: Available
11/08/15 @ 04:46 AM
Status: Unavailable
Comment: From 5am to 10am today (Sunday, Nov. 8), this service will be unavailable while staff perform emergency maintenance.
11/05/15 @ 11:01 AM
Status: Info
Comment: On Sunday, Nov. 8, from 5am to 10am, this service will be unavailable while staff perform emergency maintenance. If you have any questions, please contact the Technology Service Desk (techdesk@uoregon.edu; 541-346-4357).
5/04/15 @ 12:48 PM
Status: Available
5/04/15 @ 11:56 AM
Status: Partially Unavailable
Comment: Staff are working on the issue.
4/08/15 @ 04:18 PM
Status: Available
4/06/15 @ 03:05 PM
Status: Available
Comment: If you receive a message with the subject, "Notification of your payment" then DELETE THIS MESSAGE. The attached ZIP file contains malware. If you opened the ZIP file, let security@uoregon.edu know by sending them a short email and contact your local IT support staff for further assistance. Information Services is working to block these messages.
3/31/15 @ 10:26 AM
Status: Briefly Unavailable
Comment: If you receive a message with the subject, "Notification of your payment" then DELETE THIS MESSAGE. The attached ZIP file contains malware. If you opened the ZIP file, let security@uoregon.edu know by sending them a short email and contact your local IT support staff for further assistance. Information Services is working to block these messages.
2/20/15 @ 10:12 AM
Status: Available
2/20/15 @ 09:48 AM
Status: Unavailable
Comment: Staff are working on the issue.
12/17/14 @ 09:55 AM
Status: Available
12/16/14 @ 04:38 PM
Status: Briefly Unavailable
Comment: Between 4:22pm and 4:37pm on 12/16/14, https://webmail.uoregon.edu experienced a brief service outage. IS investigating the source of the problem now.
12/16/14 @ 04:28 PM
Status: Partially Unavailable
Comment: As of 4:22pm today, https://webmail.uoregon.edu is experiencing a service outage. IS staff is responding now to resolve.
6/23/14 @ 09:17 AM
Status: Available
6/21/14 @ 07:24 AM
Status: Available
Comment: Service was restored at 7:24AM
6/21/14 @ 06:59 AM
Status: Unavailable
Comment: Service is offline for technology upgrades from 7:00PM PDT Friday, 20-June-2014 to 7:00AM PDT, Saturday, 21-June-2014. Service is expected to be available at 7:30AM.
6/20/14 @ 07:31 PM
Status: Unavailable
Comment: Service is offline for technology upgrades from 7:00PM PDT Friday, 20-June-2014 to 7:00AM PDT, Saturday, 21-June-2014.
6/17/14 @ 07:03 PM
Status: Info
Comment: This service will be unavailable between 7:00PM PDT Friday, 20-June-2014 and 7:00AM PDT, Saturday, 21-June-2014 for technology upgrades.
5/29/14 @ 08:56 PM
Status: Available
5/28/14 @ 01:26 PM
Status: Info
Comment: This service was down between noon and 12:40pm today (28-May-2014).
5/28/14 @ 12:46 PM
Status: Info
Comment: This service was down between noon and 12:40pm today (28-March-2014).
3/12/14 @ 12:57 PM
Status: Available
3/06/14 @ 08:39 AM
Status: Info
Comment: Email messages sent to a small set of users (those with mail quotas larger than the default of 2GB) were returned to sender between 2:00pm and 3:39pm on 5-March-2014. (Note revised timeframe.)
3/05/14 @ 04:37 PM
Status: Info
Comment: Email messages sent to a small set of users (those with mail quotas larger than the default of 2GB) were returned to sender between 3:00pm and 4:14pm on 5-March-2014.
3/05/14 @ 04:36 PM
Status: Info
Comment: Email messages sent to a small set of users (those with mail quotas larger than the default of 2GB) were returned to sender between 3:00pm and 4:19pm on 5-March-2014.
3/05/14 @ 04:18 PM
Status: Partially Unavailable
Comment: A small set of users (those with mail quotas larger than the default of 2GB) are not currently receiving email messages. This issue began at 3pm on 5-March-2014. Emails sent to those accounts are getting returned to sender. Staff are working to resolve this issue.
3/05/14 @ 04:10 PM
Status: Partially Unavailable
Comment: Users with quotas larger than 2GB (the default) are not currently receiving email messages. Emails sent to those accounts are getting returned to sender. Staff are working to resolve this issue.
1/28/14 @ 11:32 AM
Status: Available
1/28/14 @ 10:41 AM
Status: Partially Unavailable
Comment: Authentication for the IMAP email service is down. Staff are working on the issue. Emails being sent from external domains to UO Exchange and UO IMAP, are being bounced with a "550 5.1.1 ...User unknown" error.
1/28/14 @ 10:40 AM
Status: Partially Unavailable
Comment: Staff are working on the issue. Emails being sent from an external domains to UO Exchange and UO IMAP, are being bounced with a "550 5.1.1 ...User unknown" error.
1/28/14 @ 10:39 AM
Status: Partially Unavailable
Comment: Emails being sent from an external domains to UO Exchange and UO IMAP, are being bounced with a "550 5.1.1 ...User unknown" error.
1/28/14 @ 07:14 AM
Status: Partially Unavailable
Comment: Authentication is currently down. Staff are working on the issue.
11/23/13 @ 04:59 PM
Status: Available
11/21/13 @ 03:55 PM
Status: Info
Comment: Some messages sent to UO email addresses (those ending in @uoregon.edu) are getting returned to sender. Only messages sent from non-UO email addresses are affected. This issue is should be resolved by 11:59pm PST on Thursday, Nov. 21.
11/20/13 @ 02:21 PM
Status: Info
Comment: Some messages sent to UO email addresses (those ending in @uoregon.edu) are getting returned to sender. Only messages sent from non-UO email addresses are affected. This issue is expected to last until late Friday or Saturday. The workaround is to ask the sender to use a non-UO email address. We understand this is far from ideal for several reasons. Intended recipients here on campus don't know which messages got returned, and business-related emails cannot always be redirected to non-UO addresses.
11/19/13 @ 04:02 PM
Status: Available
11/19/13 @ 04:01 PM
Status: Available
Comment: Staff are working on the issue.
11/19/13 @ 11:36 AM
Status: Slow
Comment: Staff are working on the issue.
11/18/13 @ 07:02 PM
Status: Available
11/18/13 @ 06:44 PM
Status: Slow
Comment: Staff are working on the issue.
11/18/13 @ 06:39 PM
Status: Available
11/18/13 @ 02:43 PM
Status: Slow
Comment: Staff are working on the issue.
11/18/13 @ 01:43 PM
Status: Unavailable
Comment: At 2pm today, 11/18/13, the IMAP/ POP service will be unavailable for approximately 20 minutes. The status will be updated when the service is restored.
11/18/13 @ 01:41 PM
Status: Unavailable
Comment: At 2pm today, 11/18/13, the IMAP/ POP service may be unavailable for approximately 20 minutes. The status will be updated when the service is restored.
11/18/13 @ 11:16 AM
Status: Partially Unavailable
Comment: Users may be experiencing problems receiving or syncing e-mail in their e-mail client (i.e. Mac Mail, Thunderbird, Outlook, etc.). Staff are working the issue.
11/18/13 @ 10:15 AM
Status: Available
11/18/13 @ 10:15 AM
Status: Slow
Comment: Staff are working on the issue.
11/12/13 @ 08:05 PM
Status: Available
11/12/13 @ 05:02 PM
Status: Slow
Comment: This service is slow to show the contents of mailboxes and to open individual messages. Staff are working on the issue.
9/10/13 @ 01:48 PM
Status: Available
8/20/13 @ 02:49 PM
Status: Available
Comment: We beleive we have resolved the issue and the system is now returning normal performance metrics. We are monitoring but tentatively believe the issue to be resolved
8/20/13 @ 02:48 PM
Status: Available
8/20/13 @ 12:51 PM
Status: Slow
Comment: Staff are working on the issue.
8/14/13 @ 02:39 PM
Status: Available
8/13/13 @ 03:56 PM
Status: Info
Comment: See "Delayed email for 329 customers" message below