it.uoregon.edu service outage

From approximately 7:05 AM until 7:30 AM this morning, it.uoregon.edu was unavailable due to an unplanned service outage.

Office 365 Password Synchronization Failures update (11:18am)

Staff believe the Office 365 login issues have been resolved as of about 10:30am. Several affected users have confirmed that they are now able to log in with their current passwords. If you changed your Duck ID password Oct. 6-8 and have been unable to log in to office.uoregon.edu, please try again now. If you're still unable to log in, please send the following information to the Technology Service Desk: 1) username (Duck ID) and 2) date of last password change. If you have any questions, please contact the Tech Desk (techdesk@uoregon.edu; 541-346-4357).

Office 365 Password Synchronization Failures

The system that updates the passwords in Office 365 (aka office.uoregon.edu) has failed. Any password changes that have happened since 10/6/15 have not been updated in Office 365. Staff are engaged and working the issue right now and we expect it to be fixed soon. Until it is fixed, you can get access to Office 365 with your old password.

SCCM service degradation resolved

The issue has been resolved. Users are now able to connect to SCCM.

SCCM Connectivity Issues

Users attempting to connect to SCCM are receiving the following error: “Configuration Manager cannot connect to the site (101 - ad-sccm1.uoregon.edu, University of Oregon)”.

Staff are looking into the issue. If you have any questions, please contact the Technology Service Desk (techdesk@uoregon.edu; 541-346-HELP).

SCCM service degradation

We are receiving reports of SCCM users receiving a "Configuration Manager cannot connect to the site" error. Staff are working on the issue.

Shibboleth unplanned service degradation resolved 9/15/15

The Shibboleth service degradation that began on Sept. 2 was resolved on Sept. 15 around 12pm. The service degradation caused login failures for some users after a Shibboleth upgrade on Sept. 2. The bulk of the affected users experienced problems Sept. 2-4, and their service was restored on Sept. 4. A trickle of login issues continued after that point, affecting a small number of users between Sept. 4 and Sept. 15, when Information Services staff implemented a durable fix. If you're aware of users who are having difficulty logging in to a UO service via Shibboleth, please ask them to try again after 5 minutes. If they continue to have problems after that, please contact the Technology Service Desk (techdesk@uoregon.edu; 541-346-4357).

Shibboleth unplanned service degradation - update (9/11/15 4:03pm)

The Shibboleth login errors continue to affect a very small number of people. Staff are working to fully resolve this issue. If you encounter any such errors, please send a report to the Tech Desk (techdesk@uoregon.edu) that includes: 1) the affected username (Duck ID), 2) the time of attempted login, and 3) a screenshot of the error.

Edge Switch in Hendricks Failing

An edge switch in Hendricks has a failing power supply. It is rebooting itself frequently. A replacement switch is being configured and will be installed shortly.

Shibboleth unplanned service degradation - update (9/8/15 5:03pm)

Staff continue working to fully resolve the Shibboleth login errors, which are still affecting a (very) small number of people. If you encounter any such errors, please send a report to the Tech Desk (techdesk@uoregon.edu) that includes: 1) the affected username (Duck ID), 2) the time of attempted login, and 3) a screenshot of the error.