We have received reports of a private network outage. We are looking into the scope of the outage.
A few Bomgar users were not able to log in this morning. That issue was verified as resolved by 9:30am today.
Some users have been able to log in to Bomgar successfully, so we are confirming functionality with those who reported the issue.
The Shibboleth degradation has been resolved.
If you have any questions, please contact the Technology Service Desk (techdesk@uoregon.edu; 541-346-4357).
Earlier, we reported a service degradation for Shibboleth. That's the service that logs users in to many UO services, including Canvas, UO Blogs, the Career Center's DuckConnect service, and others. Users are experiencing slowness or receiving a proxy error when they try to log in to any website using Shibboleth for authentication. Specifically, the Shibboleth authentication process is taking about 10 to 30 seconds, and sometimes a user's application or browser will timeout before the authentication process completes. Staff are working to resolve this outage. If you have any questions, please contact the Technology Service Desk (techdesk@uoregon.edu; 541-346-4357).
Reports have been received that Shibboleth, the service used to log into many UO services, is slow to load. Staff are looking into the issue.
For a couple of days this week — roughly Wednesday, Jan. 6, to earlier today (Jan. 8) — some UO users of Office 365 may have experienced some unexpected prompts when attempting to log in at office.uoregon.edu. On a page headlined "don't lose access to your account!," users were asked to set up an "Authentication Phone" and/or "Authentication Email" for use as verification in password resets. One UO user has reported getting this prompt yesterday afternoon.
Microsoft has confirmed that these prompts were appearing here at UO and elsewhere in the U.S. due to a bug that they have now fixed. Although responding to the prompts would not have been harmful, we did want to let you know about this unexpected login experience. We also wanted to clarify that UO users cannot reset their passwords through Office 365. If users want to change the password for their UO email address, which is used for Office 365 logins, they should visit Duck ID Self-Service at duckid.uoregon.edu. Their password changes there will then be relayed to Office 365.
If you have any questions, please contact the Technology Service Desk (techdesk@uoregon.edu; 541-346-4357).
The voice mail issues from earlier this morning have been resolved.
Calls to leave or check voicemail are getting a fast busy signal on an intermittent basis. We're looking into this issue.
Late Friday through early Sunday, users logging in to shell.uoregon.edu to run interactive applications, most noticeably command-line email clients like Alpine/PINE, may have experienced problems because the /var filesystem had become full. A runaway process had generated an unusual volume of log data that eventually filled /var. That process was killed and some of the excess log data was removed or compressed early Sunday to restore normal service. Note that this did not affect services hosted on servers separate from shell.uoregon.edu, so general email service (SMTP/IMAP/POP) and pages.uoregon.edu web service were not affected.