Latest Reports

5/01/19 @ 06:01 PM
Proofpoint web interface unavailable

The website for changing your spam filtering options, proofpoint.uoregon.edu, is unavailable. However, spam filtering continues to occur, unfortunately, without the ability to change settings. This issue began no later than 5:38pm.

4/30/19 @ 09:40 AM
Proofpoint service degradation resolved 4/26/19

On Friday, April 26, staff working on the Proofpoint spam filtering incident concluded that the service is working within specifications again. After working with the vendor, staff monitored the service for several weeks to determine if it was working properly and to see if any other changes would be necessary.

4/09/19 @ 10:21 AM
Proofpoint service degradation: update for 4/9/19 at 10:20am

We believe that email filtering is continuing to improve this morning (April 9). The vendor noted that a recent misconfiguration on their end dramatically reduced email filtering beginning last week, and as they resolve the misconfiguration, mail filtering has improved. Information Services staff continue working with the vendor to ensure filtering is working as designed, and staff are also testing and monitoring results.

4/08/19 @ 01:34 PM
Proofpoint service degradation: update for 4/8/19 at 1:30pm

Staff have been working today with the vendor to get Proofpoint's spam filtering back to its normal level of filtering, and testing at 12:45pm today showed an improvement in Proofpoint's ability to block spam and other unwanted messages over what we saw Friday afternoon. Staff continue working on this service.

As a result of this incident, UO's users received an increased amount of spam and phishing messages in their email accounts over the past weekend.

4/05/19 @ 03:41 PM
Proofpoint service degradation: additional details

The issue with Proofpoint appears to have started at 2:30pm PDT on Thursday, 4 April 2019.