We believe that email filtering is continuing to improve this morning (April 9). The vendor noted that a recent misconfiguration on their end dramatically reduced email filtering beginning last week, and as they resolve the misconfiguration, mail filtering has improved. Information Services staff continue working with the vendor to ensure filtering is working as designed, and staff are also testing and monitoring results.
Staff have been working today with the vendor to get Proofpoint's spam filtering back to its normal level of filtering, and testing at 12:45pm today showed an improvement in Proofpoint's ability to block spam and other unwanted messages over what we saw Friday afternoon. Staff continue working on this service.
As a result of this incident, UO's users received an increased amount of spam and phishing messages in their email accounts over the past weekend.
The issue with Proofpoint appears to have started at 2:30pm PDT on Thursday, 4 April 2019.
Proofpoint is not currently filtering spam as implemented. Staff are engaged to restore service, and they are working with the vendor. The start time of this incident is currently unknown.
One VMware host experienced an unplanned service outage that likely resulted in 16 VMs reboot this morning (2/7/19) at approximately 11:44am. The service has been restored and staff are contacting impacted VM owners.
- 1 of 70
- next ›