The UO Service Portal has begun processing a backlog of incoming emails. There are still several hundred replies backlogged.

The UO Service Portal isn't receiving incoming emails right now. There is a backlog of several hundred messages. This is caused by a connection problem between two components of the UO's mail system. UO staff are working on the issue.

Earlier today (Friday, August 11), people's email replies to UO Service Portal tickets were slow to show up in the service portal. Those emails appear to be processing normally again now.

TeamDynamix, the tool behind the UO Service Portal, is experiencing delays processing incoming emails. That means people's email replies to UO Service Portal tickets are not showing up in the service portal as quickly as usual.

People who were previously unable to log in to the UO Service Portal should now be able to.

Update on the partial outage affecting incoming email and logins to many UO services:

• For anyone who has lost access to certain Teams channels, UO staff recommend working with other members of those channels to get your access restored. If that's not possible, then submit a ticket at Microsoft Teams support.
• The primary reprocessing to restore affected accounts has completed. UO staff continue monitoring the situation.
• We'll plan to provide an update on the fate of email messages sent to affected accounts during the outage once more information becomes available.
• We've received a few reports this morning of inbound emails from non-UO senders being rejected. UO staff are investigating.
• UO staff are doing cleanup to ensure Teams calling is restored to any remaining affected accounts.
• Dropbox access has been restored for all but 32 users. UO staff are working to restore their access.
• All affected accounts should now be able to log in to the UO Service Portal and to access Microsoft services, such as UOmail, Teams, and others.
• This outage was inadvertently caused by vendor maintenance on our Duck ID system the evening of Monday, June 5. About 4,600 active accounts were affected. Services impacted included UOmail, Teams, and other Microsoft services, as well as the UO Service Portal, Dropbox, and possibly others.
• For tech support, contact the IT staff who support your unit or the Technology Service Desk.

Update on the partial outage affecting incoming email and logins to many UO services:

• The primary reprocessing to restore affected accounts has completed. UO staff continue monitoring the situation.
• We've received a few reports this morning of inbound emails from non-UO senders being rejected. UO staff are investigating.
• UO staff are doing cleanup to ensure Teams calling is restored to any remaining affected accounts.
• All affected accounts should now be able to access Microsoft services, such as UOmail, Teams, and others.
• We'll plan to provide status updates on the following when more information becomes available:
  • Dropbox license restoration for about 570 affected accounts.
  • Next steps for people who've lost access to certain Teams channels.
  • The fate of email messages sent to affected accounts during the outage.
  • UO Service Portal login restoration.
• This outage was inadvertently caused by vendor maintenance on our Duck ID system the evening of Monday, June 5. About 4,600 active accounts were affected. Services impacted included UOmail, Teams, and other Microsoft services, as well as the UO Service Portal, Dropbox, and possibly others.
• For tech support, contact the IT staff who support your unit or the Technology Service Desk.