Service Status History

Status Comment Updated
Info

The UO Service Portal experienced a service degradation on Monday, November 11, that affected ticketing. Service was restored around 1:30 p.m. that afternoon.
Info

The UO Service Portal's ticketing system is back to normal as of 1:31 p.m.
Partially Unavailable

The ticketing system within the UO Service Portal is not responding. The rest of the Service Portal seems to be unaffected. The vendor is still trying to identify the root cause of the problem.
Partially Unavailable

The ticketing system within the UO Service Portal is not responding. The rest of the Service Portal seems to be unaffected. The vendor has started a repair, and we are monitoring the system to report when it's back online.
Partially Unavailable

The ticketing system within the UO Service Portal is not responding. The rest of the Service Portal seems to be unaffected. The vendor is investigating.
Info

The Service Portal will be unavailable from Friday, Nov. 7 at 9:00 p.m. to Saturday, Nov. 8 at 1:00 a.m. Pacific Time while the vendor upgrades the Service Portal. The Tech Desk is available for your technical questions until 10:00 p.m. on Friday and again at 11:00 a.m. on Saturday. Please contact them at 541-346-HELP or livehelp.uoregon.edu. (All times are PT.) 
Info
  • The Service Portal and its related ticketing system experienced a brief outage this morning. The vendor resolved the problem and the systems are now working.
  • The Service Portal will be unavailable from Friday, Nov. 7 at 9:00 p.m. to Saturday, Nov. 8 at 1:00 a.m. Pacific Time while the vendor upgrades the Service Portal. The Tech Desk is available for your technical questions until 10:00 p.m. on Friday and again at 11:00 a.m. on Saturday. Please contact them at 541-346-HELP or livehelp.uoregon.edu. (All times are PT.) 
Partially Unavailable

The Service Portal (service.uoregon.edu) and its related ticketing system is loading slowly or not at all. The vendor has acknowledged the problem and is investigating.
Info

The Service Portal will be unavailable from Friday, Nov. 7 at 9:00 p.m. to Saturday, Nov. 8 at 1:00 a.m. Pacific Time while the vendor upgrades the Service Portal. The Tech Desk is available for your technical questions until 10:00 p.m. on Friday and again at 11:00 a.m. on Saturday. Please contact them at 541-346-HELP or livehelp.uoregon.edu. (All times are PT.) 
Available

The Service Portal will be unavailable from Friday, Nov. 7 at 9:00 p.m. to Saturday, Nov. 8 at 1:00 a.m. Pacific Time while the vendor upgrades the Service Portal. The Tech Desk is available for your technical questions until 10:00 p.m. on Friday and again at 11:00 a.m. on Saturday. Please contact them at 541-346-HELP or livehelp.uoregon.edu. (All times are PT.)