Service Status History

All file share access has been restored to normal service as of approximately 12:20pm.

File share access via \\files has been restored. However, staff found that additional fire share paths were impacted.

Most have been repaired, but staff are continuing to work on these which remain out of service:

• cas-deansoffice
• cas-fs-cgis
• cas-fs-geog

We're receiving reports that file shares are unavailable. Specifically, connecting to \\files causes an error stating the path can't be found. 

A workaround is available: To access file shares, replace \\files with \\files.uoregon.edu in the path of your file explorer.

Information Services staff are investigating.

We're receiving reports that file shares are unavailable. Specifically, connecting to \\files causes an error stating the path can't be found. 

A workaround is available: To access file shares, replace \\files with \\files.uoregon.edu in the path of your file explorer.

Information Services staff are investigating.

We're receiving reports that file shares are unavailable. Specifically, connecting to \\files causes an error stating the path can't be found. 

A workaround is available: To access file shares, replace \\files with \\files.uoregon.edu in the path of your file explorer

Information Services staff are investigating.

We're receiving reports that file shares are unavailable. Specifically, connecting to \\files causes an error stating the path can't be found. Information Services staff are investigating.

A workaround is available: Entering the path starting with the fully qualified domain name (\\files.in.uoregon.edu) continues to work.

We're receiving reports that file shares are unavailable. Specifically, connecting to \\files causes an error stating the path can't be found. Information Services staff are investigating.

As of Friday, May 8, at 4:00 p.m., Canvas service has been restored at the University of Oregon. You may now log in and resume normal use of the system. 

A few reminders:

• Access Canvas only at canvas.uoregon.edu for Instructional Canvas or community.uoregon.edu for Community Canvas.  
• Continue to be cautious of unsolicited messages referencing Canvas, your UO account, or the recent outage. If you receive a suspicious message, do not click links or respond. 
• Report suspicious messages by submitting a ticket at Report Email Phishing in the UO Service Portal.

Thank you for your patience as Information Services and Instructure worked to restore the system following the national outage that affected thousands of institutions.

Canvas service has been restored at the University of Oregon. You may now log in and resume normal use of the system. 

A few reminders:

• Access Canvas only at canvas.uoregon.edu for Instructional Canvas or community.uoregon.edu for Community Canvas.  
• Continue to be cautious of unsolicited messages referencing Canvas, your UO account, or the recent outage. If you receive a suspicious message, do not click links or respond. 
• Report suspicious messages through service.uoregon.edu. 

Thank you for your patience over the past two days as Information Services and Instructure worked to restore the system following the national outage that affected thousands of institutions.

Canvas service has been restored at the University of Oregon. You may now log in and resume normal use of the system. 

A few reminders:

• Access Canvas only at canvas.uoregon.edu for Instructional Canvas or community.uoregon.edu for Community Canvas.  
• Continue to be cautious of unsolicited messages referencing Canvas, your UO account, or the recent outage. If you receive a suspicious message, do not click links or respond. 
• Report suspicious messages through service.uoregon.edu. 

Thank you for your patience over the past two days as Information Services and Instructure worked to restore the system following the national outage that affected thousands of institutions.